FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on: * Volume (how much space your items take in the truck) * Labor involved (heavy items, stairs, distance) * Disposal fees We always provide upfront price ranges and confirm the final price before starting the job. No hidden fees — just fair, transparent pricing. We also offer discounts for larger jobs and repeat customers when possible.
- What is your typical process for working with a new customer?
- Customer sends details or pictures of the job - We provide a price range or estimate - Confirm address, access, and schedule - Show up on time and complete the job efficiently - Final price confirmed on-site before starting We keep everything simple, fast, and clear — no surprises.
- What education and/or training do you have that relates to your work?
Our team is trained in safe lifting, proper loading techniques, and customer service. We focus on: * Protecting your property during moves * Efficient loading to save time and cost * Responsible disposal and recycling practices We also operate as a registered business, which means professionalism and accountability on every job.