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Garbage Disposal Installation
My overall experience with 24/7 was "ok." I needed to have a new (pre-purchased) garbage disposal installed. The 24/7 plumber tech was really great, he arrived within the 2 hour time slot as agreed, he was very courteous and professional and cleaned up when the installation was complete. The problem I had was with the pricing. This company is very clear that the tech will give a price quote upon arrival and if you agree to the price, the tech will move ahead with the job right then and there. So the tech looked up my job in his book of price quotes and gave me a price of $434 for installing a garbage disposal that I had already purchased from Lowes. That's right - $434 for a simple installation of a piece of equipment that I already had in my possession. Yes, I could have set up an installation from the Lowes tech for $119, but when I bought the disposal, the young guy who offered to install did not seem to have any experience with plumbing to do the job. I wanted a professional, plain and simple. At any rate, I thanked the 24/7 tech and apologized for wasting his time for nothing. The price was ridiculous and insane. The tech then said that he can give me a big discount and would do the job for $275. I said no thanks, that is still not going to work when I can go right back to Lowes for less than half his price. Then he said that he would do the job for $200 flat since he "was already here." I was tempted to say no even with a "discount" of 46% off of the original quote. But I agreed to the price, knowing that I was paying more than I should. Bottom line - the workmanship was good, the installation job was done well and I was pleased with the work. I cannot, however, recommend this company because customers take the risk of getting ripped of, especially if in an emergency situation.Jul 28, 2017Verified
Plumbing Drain Repair
24-7 was very quick to respond and came to my house within a few hours. The tech looked at my plugged up tub and the access from the Iturralde of the wall. He then gave me a quote of $250 to snake it. Fortunately, this was out of my price range, so í said no and he left. A short while later í ran into a friend in the hall and asked if he had a snake, he said he did and came over to check out the tub. He fixed the problem in the flip of a switch. Apparently, my husband flipped a switch up that blocks the water internally without the piece you usually see on the surface that goes up and down. I am chagrined that i didn't think to try the most obvious thing. However, the plumber should be ashamed that he did not try this first.Nov 15, 2016Verified24-7 Plumbing & Drain, LLC's reply
I agree and I am sorry our tech did not do more to trouble shoot the problem. We will use this as a training for him.
I was so impressed with 24-7 Plumbing! We had an emergency. They were quick to respond and come out to assess. Then, the work they did was great quality and at a reasonable price. I will now regularly rely on them for all of our plumbing needs. THank you!Jun 21, 2019Verified24-7 Plumbing & Drain, LLC's reply
Thank you so much for the 5 stars and kind review about 24/7 Plumbing and Drain. Would it be possible we can get your review on this link as well, https://www.yelp.com/biz/24-7-plumbing-and-drain-windsor-mill-3. We would much appreciate it. Thank you!
Fair price for after hours service. Knowledgeable. Would use again.Jun 12, 2018Verified
The plumber did a very good jobMar 25, 2019Verified
- What should the customer know about your pricing (e.g., discounts, fees)?We will beat any written Quote We do give discounts We offer financing We do not Charge after hour rates or even Holiday NO COMPLICATIONS HERE!
- What education and/or training do you have that relates to your work?Of course, need to stay up on the codes
- How did you get started doing this type of work?Started out as just a Home Improvement company but knew plumbing work and then saw how customers were stuck paying high rates by some companies and decided it was time for that to stop, plus no computer can ever take the place of a plumber LOL.