FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
The truth is you get what you pay for in this industry. My prices are average but the quality of product you receive is above average due to my unique and rare experience operating and maintaining mission critical custom rack refrigeration systems. This essentially has created a knowledge base where I never misdiagnose anything unless I’m not doing the diagnosing myself but instead following the codes on the unit presented as a certain fault error code, which can at times be misleading especially on home fridges
- What is your typical process for working with a new customer?
Ask the customer to describe any symptoms they noticed their system doing that seemed off to them. Assess the priority of the service request, prioritize it against my other scheduled calls and adjust as necessary. I provide excellent communication almost always, and am clear that I will never be there at a specific time, but instead a window of time spanning about 4 hours. This way there’s no merit for an upset customer if my previous service call runs over by 15 minutes. I also get an idea of their budget yo ensure that if I’m approaching their limit I give them a heads up regarding an estimate for completion time and how much more over the service may go. I also provide the lowest bid possible on installs without compromising quality of the install. You get what you pay for most of the time, and you don’t want corner cutters installing your system unless you’re looking to pay more money to deal with their mess a few years down the road.
- What education and/or training do you have that relates to your work?
A one year trade degree, but school really doesn’t matter all that much. School only teaches you enough to be dangerous. It’s the field experience that counts, and I am one of a very small percentage of technicians that can say they have not only independently services supermarket rack systems for an extended period of time, but have done so without losing product even one time.