How did you get started doing this type of work?
I kind of fell into it. I started out by helping friends and family, got a couple of industry certifications and a full time job in Tech Support. Then eventually gravitated to starting my own business.
What types of customers have you worked with?
The most common type of work that I perform is Spyware & Virus removal with a complete computer tune up.
Describe a recent project you are fond of. How long did it take?
I was able to recover years worth of pictures and videos off of a failed hard drive. I restored the data. I then setup a scheduled backup for the customer so their data would be protected in the future.
What advice would you give a customer looking to hire a provider in your area of work?
Check the technicians credentials, certification and years in business. Not to say that certifications can replace experience or guarantee a quality technician, it will at least give you an idea about which techs are serious about being in the business and which techs are not.
Also check their LinkedIn profile: www.linkedin.com/in/cgilliam
I currently hold CompTIA A+ & Network+ as well as Microsoft MCSE (Microsoft Certified Systems Engineer)
A+ - http://certification.comptia.org/getCertified/certifications/a.aspx
Network+ - http://certification.comptia.org/getCertified/certifications/network.aspx