FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the scope of the project. Almost always I charge a flat fee rather than by the hour so that neither my customer nor I need to listen to the money clock ticking all the time in the background. All invoicing is done through PayPal, and I require a 50% deposit up front as a retainer with no exceptions. The balance is payable immediately upon completion of the project. Depending on the scope of the project, installment payments may be required.
- What is your typical process for working with a new customer?
My process varies depending on the needs of the customer and the scope of the project. But I will always start by asking my customer a series of questions that are designed to give both of us crystal clear clarity about the parameters and details of the project as well as the goals the customer has for the project. I'm a big believer in customer service and communication. I respond to email and phone messages promptly, and my goal is to pleasantly surprise every single one of my customers with the level of service they receive from me.
- How did you get started doing this type of work?
I got started writing and copywriting when I went to work for a marketing services agency. I got started editing and proofreading when I went to work for a publishing house.