If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Riverside Restoration of West Michigan is a local property damage restoration company that is dedicated to providing the highest level of service when it comes to water damage clean-up & restoration. Proudly serving Grand Rapids and Surrounding Areas.
"What I really like about the work we do is that we can turn a really messy situation around very quickly for our customers. We also take pride in finding the main source of damage, so the customer is relieved at the end of the day knowing the main issue that caused the damage has been identified." Spencer Haack
Overview
Hired 1 time
Serves Ada, MI
Background checked
5 employees
9 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Square cash app, and Venmo.
Customers rated this pro highly for work quality, professionalism, and value.
Exceptional 5.0
52 reviews
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Read reviews that mention:
Nathan O.
Dec 10, 2024
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Hired on Thumbtack
Had a fridge water leaking for a long while (undetected by us) and pulled fridge out and black mold was evident. Reached out to Riverside and they were there same day, started demo, and communicated well throughout the process. Total pros.
Details: Inspection and testing • Mold removal • No personal impact • Owner
Mold Inspection and Removal
evan G.
Oct 22, 2023
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From Google
Had a major flood on the 2nd floor. Spencer picked up the phone and was at the house asap. Great communicator. Very clean work area.
LeRoy B.
Oct 4, 2023
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From Google
Buying a new house and needed mold inspection done. Spencer came out the next day and remediated the following week. Very professional and know their stuff!!
Mackenzie S.
Dec 1, 2023
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From Google
Great experience! Spencer & Johnny were kind & respectful every time they were at my home. Everything was explained to me in detail & they double checked I liked everything at every step. The team were also so kind to my dogs being curious. Dealing with a leak is never a great time but Riverside Restoration made it as easy as possible.
Sarah P.
Oct 19, 2023
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From Google
Spencer and his team did an absolutely amazing job drying and cleaning up my basement after a sump pump failure. They were extremely responsive and came out to inspect the job and very clearly communicated the steps that would need to be taken. Spencer kept me updated and informed every step of the way including working with my insurance to ensure I received proper reimbursement. Highly recommend!
Credentials
Background Check
Spencer Haack
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Riverside Restoration uses an industry standard pricing system called Xactimate that is widely used for contractors and insurance professionals alike. During inspections, we put together an estimate and provide discounts to anyone who is paying out of pocket for the work and is not covered by insurance. We specialize in customers that have no coverage just as well as customers that do have coverage.
What is your typical process for working with a new customer?
Our typical process for working with new customers starts with responding and showing up to the job as soon as possible to prevent further damage. Next, our certified team will walk through the job entirely before we start so the homeowner knows what to expect during the job. During the walkthrough, a member of our team will take detailed pictures of the damage before the work is started for a visual documentation. Once everything has been talked over and we get the ok from the homeowner, then we start the work.
What education and/or training do you have that relates to your work?
