FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Based on years of experience with homes of all sizes and cleaning needs, we offer flat-rate pricing instead of hourly rates. We prioritize completing your cleaning efficiently and thoroughly, rather than incentivizing longer job times, so you can get back to what you love sooner. All quotes include labor, supplies, and equipment. If you choose, recurring-cleaning discounts are always available.
- What is your typical process for working with a new customer?
Our typical process when working with a new customer starts with asking a few questions about their home and cleaning needs. Based on that, if we are a good fit for them, we provide a clear quote with our cleaning recommendation. Once booked, all customers receive confirmations and reminders through our portal. After the cleaning, we check in to ensure everything went according to plan.