If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Customer Comfort is a family-owned and operated heating and cooling company that has been servicing West Michigan since 1994.
We treat every customer like family. We make our customers health, comfort, and safety priority number one.
Overview
Current Top Pro
Hired 11 times
Serves Cedar Springs, MI
Background checked
9 employees
32 years in business
Business hours
Sun7:00 am - 8:00 pmMon7:00 am - 8:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Venmo.
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Exceptional 5.0
56 reviews
5
100%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Tom B.
Aug 26, 2026
•
Hired on Thumbtack
John was great. He was on time and explained the problem and provided recommendations going forward. He even sourced parts and returned same day to accommodate my schedule. Great work.
Details: Furnace • Routine maintenance • No heat • Basement • Two-story building • House • Owner
Heating System Repair or Maintenance
Brooke f.
Oct 2, 2026
•
Hired on Thumbtack
He explained what he did and suggest a fan that would be helpful for the vent
Details: Townhouse • Single-level building • 1,000 - 2,000 sq ft • Dryer • 1 - 5 vents
Duct and Vent Cleaning
Janice R.
Oct 1, 2026
•
Hired on Thumbtack
Great company, from start to finish! John inspected the furnace/AC unit (installed 25 yrs ago), and showed me all the problems. I decided to replace the unit (NO pressure or hard sell); suggested new unit based on sq footage and length of time I'll be living here, helped me apply for a loan with Michigan Saves, and scheduled install 5 days later. Jared and Justin arrived on time, and completed the work in a little over 10.5 hours. Personable, polite, & knowledgeable (just like John)! John and Monnesha came during install to ensure all was progressing well. She returned 2 days later to complete paperwork. HIGHLY recommend this company! Honestly good people!
Details: Condo or apartment • Three-story building • Less than 1,000 sq ft • Heating and cooling
Duct and Vent Cleaning
Jim h.
Sep 1, 2026
•
Hired on Thumbtack
John Courtney was the tech that came out to get our AC back on when it decided to quit on a 90 degree humid day. Got it going in no time and explained to me why it did what it did then went over how to maintain. Since our AC is 25 years old we discussed how a new install would be done if we decide to change. What I liked as well was there was no hard selling on getting a new one.
Central Air Conditioning Repair or Maintenance
Jamie H.
Sep 30, 2026
•
Hired on Thumbtack
I needed help to get my furnace working and did not know what to do. I found John with Customer Comfort Heating and Cooling on thumbtack. He responded right away and made time to come look at the unit. it is very outdated, and I was fearing the worse, but john gave me many options to get it repaired, he was looking for parts 15 minutes after arriving. Quoted me a few options. I want to thank him for making time to come to my city and help me out. Outstanding! Thanks John @ Customer Comfort Heating & Cooling Inc.
Details: Furnace • Basement • Single-level building • House • Owner
Heating System Repair or Maintenance
Credentials
Background Check
Kenneth Pope
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and based on the scope of the work, with no hidden fees or surprise charges once the job is underway. We offer free estimates on equipment replacements and provide upfront pricing on repairs before any work begins, so you always know what to expect. We also offer seasonal promotions, financing options for larger projects, and discounts for repeat customers and referrals because we believe long term relationships are more valuable than one time transactions.
What is your typical process for working with a new customer?
Our process starts with a real conversation, not a sales pitch. We take time to understand what's going on in your home, whether it's a system acting up, recurring comfort issues, or equipment that's reaching the end of its life, and then we schedule a visit to properly assess the home, the existing equipment, and the ductwork. From there we put together clear recommendations with straightforward pricing, walk you through the options, and answer any questions before any work begins. Once the job is scheduled, we keep communication tight from start to finish and follow up afterward to make sure everything is performing the way it should.
What education and/or training do you have that relates to your work?
Our team brings a strong mix of formal training and hands-on experience to every job. Our technicians are EPA 608 certified for refrigerant handling and hold the proper state licensing required for HVAC installation and service, with ongoing training in service troubleshooting and best installation practices to make sure every job is done right the first time. We also complete hands on training with manufacturers like Goodman, Carrier, and Fujitsu mini splits, along with continued education in ductwork design so we can build systems that perform well from day one rather than relying on guesswork.
