If you hire this pro, you’re covered by a money-back guarantee. Learn more
If you hire this pro, you’re covered by a money-back guarantee. Learn more
About
Customer Comfort is a family-owned and operated heating and cooling company that has been servicing West Michigan since 1994.
We treat every customer like family. We make our customers health, comfort, and safety priority number one.
Overview
Hired 7 times
1 similar job done near you
Background checked
9 employees
32 years in business
Business hours
Sun7:00 am - 8:00 pmMon7:00 am - 8:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Venmo.
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Exceptional 5.0
52 reviews
5
100%
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Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Tom B.
4 weeks ago
•
Hired on Thumbtack
John was great. He was on time and explained the problem and provided recommendations going forward. He even sourced parts and returned same day to accommodate my schedule. Great work.
Details: Furnace • Routine maintenance • No heat • Basement • Two-story building • House • Owner
Heating System Repair or Maintenance
Jim h.
3 weeks ago
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Hired on Thumbtack
John Courtney was the tech that came out to get our AC back on when it decided to quit on a 90 degree humid day. Got it going in no time and explained to me why it did what it did then went over how to maintain. Since our AC is 25 years old we discussed how a new install would be done if we decide to change. What I liked as well was there was no hard selling on getting a new one.
Central Air Conditioning Repair or Maintenance
Marcus R.
Aug 7, 2025
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Hired on Thumbtack
Very honest. Talk to me like a real person with some small talk of day in life. Enjoy some of the education about learning something new about refrigerants. Also very honest about the recommendations.
Details: Unit won't turn on or off • Routine maintenance • Basement • Outside • House
Central Air Conditioning Repair or Maintenance
Valerie D.
Jul 21, 2026
•
From Google
KC was great to work with in getting a new AC unit. He was very prompt in returning phone calls and quickly scheduled the installation in very hot weather. Highly recommend Customer Comfort!
Alice K.
Jul 4, 2026
•
From Google
On one of the hottest week of heat in the high 90's, our AC went out. I called 2 other places and was told I would have to wait at least 5 days to get serviced. A friend recommended I call Customer Comfort. KC answered my call and was out within hours to fix our AC. He was knowledgeable, prepared, friendly, and efficient. I highly recommend Customer Comfort for their professionalism, customer care, and competitive pricing. Five stars all the way!
Credentials
Background Check
Kenneth Pope
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is straightforward and based on the scope of the work, with no hidden fees or surprise charges once the job is underway. We offer free estimates on equipment replacements and provide upfront pricing on repairs before any work begins, so you always know what to expect. We also offer seasonal promotions, financing options for larger projects, and discounts for repeat customers and referrals because we believe long term relationships are more valuable than one time transactions.
What is your typical process for working with a new customer?
Our process starts with a real conversation, not a sales pitch. We take time to understand what's going on in your home, whether it's a system acting up, recurring comfort issues, or equipment that's reaching the end of its life, and then we schedule a visit to properly assess the home, the existing equipment, and the ductwork. From there we put together clear recommendations with straightforward pricing, walk you through the options, and answer any questions before any work begins. Once the job is scheduled, we keep communication tight from start to finish and follow up afterward to make sure everything is performing the way it should.
What education and/or training do you have that relates to your work?
Our team brings a strong mix of formal training and hands-on experience to every job. Our technicians are EPA 608 certified for refrigerant handling and hold the proper state licensing required for HVAC installation and service, with ongoing training in service troubleshooting and best installation practices to make sure every job is done right the first time. We also complete hands on training with manufacturers like Goodman, Carrier, and Fujitsu mini splits, along with continued education in ductwork design so we can build systems that perform well from day one rather than relying on guesswork.
