FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At EMH Mechanical LLC, we believe in transparent and straightforward pricing—no hidden fees or surprise charges. Upfront Estimates: Every job comes with a clear, written estimate before work begins. No Hidden Fees: The price we quote is the price you pay unless you approve additional work. Service Call Fees: A standard diagnostic/service fee applies for troubleshooting visits, which is credited toward the repair if you choose to proceed. Discounts: Military, first responders, and senior citizens receive special discounts. Seasonal promotions and referral rewards are also available—ask us about current offers. Payment Terms: Payment is due upon completion of service unless prior arrangements are made. Larger installation projects may require a deposit. Warranty Value: We include an industry-leading 12-year labor warranty with qualifying system installations for your peace of mind.
- What is your typical process for working with a new customer?
When you work with EMH Mechanical LLC, we keep things simple: Quick Response – We’ll connect fast to understand your needs. Clear Estimate – You’ll get upfront, no-surprise pricing. On-Time Service – Our licensed techs show up on schedule and ready to work. Quality Work – We complete the job right the first time, with warranty-backed service. Follow-Up – We check in to make sure you’re fully satisfied.
- What education and/or training do you have that relates to your work?
Our team brings both hands-on experience and formal training to every job: Licensed & Certified HVAC Technicians – All of our techs hold the proper state licensing and EPA certification. Factory Training – We stay up to date with the latest heating, cooling, and refrigeration systems through manufacturer-led training. Years of Field Experience – With extensive real-world experience in residential and commercial HVAC, we’ve seen it all and know how to solve problems efficiently. Ongoing Education – We invest in continuing education to keep current with new technology, energy-efficient solutions, and industry standards.