At Shelby Construction, we just don't get the job done. We get the job done right! I named Shelby Construction after my daughter, Shelby, as a constant reminder to always operate with honesty and integrity. I want to build a company that my daughter can be proud of. At Shelby Construction we treat all of our customers like family!
Overview
Hired 17 times
Background checked
License verified
25 employees
6 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
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Alaa H.
Dec 27, 2024
•
Hired on Thumbtack
I could not provide zero star to this company who were unprofessional and dod not respect their clients After wasting my time for in-house visit to assess for window replacement, the company did not provide me with quote and kept ignoring my messages and phone calls Too unprofessional Please do not waste your time dealing with them
Details: Casement (pushes open on a hinge) • Residential
Shelby Construction Services's reply
Hi, Alaa
Thank you for bringing this to our attention. We regret to hear about your experience and want to ensure we address your concerns.
It’s important to us that every client receives timely and professional service, it's what we pride ourselves on as a company. This is also why we provide our cell phone numbers, to ensure our customers can reach us inside and outside of office hours, including weekends & at any given time.
While we can’t change the past, we’d like to make it right as we believe all feedback, positive or not, is a gift to help us grow and improve overall.
Please contact us directly at 833-674-3529 so we can promptly review your project details and provide the information you were expecting.
Your feedback is appreciated. We hope to have the opportunity to regain your trust & rectify the situation.
Sincerely,
Shelby Construction Services
Window Installation
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Always ask about discounts, special offers & financing!
What is your typical process for working with a new customer?
Very simple phone call or message to schedule a free Estimate. The Estimate typically takes approximately 60 minutes from start to finish. From there, the material is ordered, installed by our highly skilled team & all that is left after the work is completed is for you to enjoy your upgraded home.
What education and/or training do you have that relates to your work?
Many certifications with over 25+ years of experience in the industry.
