FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I work on a flat rate system, but that rate is determined by mileage (if more than 40 miles away), and if the problem is hardware or software. Diagnostics only - $20 flat. This won't be charged if the customer decides on service. Software - $40-50, depending on severity Hardware - $60, not including replacement parts Miles from 0 to 40 incur no additional charge, 40 to 80, $.15 a mile.
- What education and/or training do you have that relates to your work?
To stay up to date, I'm subscribed to several daily and weekly newsletters, from Technibble to ZDNet's White Paper Membership Newsletter.
- What types of customers have you worked with?
With computers, the problems can be separated into two categories - Software and Hardware. Software problems are the most common, general slowness, viruses, adware, while hardware are the most severe - most BSODs (Blue Screen of Death) are caused by hardware faults. I service all aspects of these, from virus removal or backup and restore to hardware replacement like motherboards.