We appreciate your response to our services, however many of your accusations are untrue and very one sided. Our office manager Brooke has always received positive reviews and most normal people appreciate her insight, thoughtfulness, and time worthiness she brings to our company. We have several emails from hundreds of customers we deal with daily complimenting her. You are not required to pay for additional services on your home for a bat entering your home or in your attic. That is all covered under your five year warranty. What you paid for was a maintenance plan which we offer to our customers who want us to come out to the home to touch up any repairs we have done to the home. During the times you have contacted us are our busiest times of the year. We try and respond to everyone as quickly as possible. Due to the fact you and your husband write us 10 plus emails a day and call us several time it is hard to keep things in order. Our one-way doors are pulled at our convenience. It is stated in our contract. That is the way we do it. We remove the one way doors when we are in your area. We have honored our warranty and been at your home anytime there was an issue. We have went above and beyond for these people. They have always expected to be first on the list and treated with the highest priority even though we have several thousand customers. It is apparent our best wasn't good enough for them. We could not meet their unrealistic demands. We have several good reviews throughout Angies List, HomeAdvisor, google, etc. Unfortunately this was not one of them. There are companies that have bad reviews and those that will get them. We work hard not to get them. To paraphrase Abraham Lincoln: "You can please some of the people all of the time, and all of the people some of the time, but you cant please all of the people all of the time."