Michigan Bat Control & Wildlife Solutions

Fenton, MI

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About this pro

How does your service stand out?

We are bat removal specialists in the pest control industry. We do not use poisons, insectisides, rodenticides, pesticides, or any other chemicals. We work in high places and hard to reach areas. Our services are much different than other pest control companies. We are not just wildlife trappers, but we are exclusion specialists. We don't just get rid of the nuisance animals we keep the out and prevent them from returning. Our animal control technicians are all trained and take the Nebraska wildlife control test to prove their expertise in the pest control industry. To get rid of nuisance pest in the attic and in your home we have the knowledge and the expertise in that field. We have unique techniques to solve your pest problem.

What do you enjoy about the work you do?

Michigan Bat Control Inc. offers many types of services ranging from bat control, bird control, animal trapping, pest control, attic clean up, and wildlife prevention. Upon doing these different types of services we always come across something unique and different then ever before. There is no day like the next, because ever situation is different. Whether is snaring a raccoon our on a chimney, crawling through an attic full of bats, getting snakes out of attics, or cleaning up animal waste there is always something different everyday. Because of all the different types of wild animal species in Michigan there is never a dull moment in the Michigan wildlife control industry.
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Location

Fenton, MI 48430

Years in business

17

Number of employees

13

Times hired on Thumbtack

6

Reviews

7 Reviews
  • Laura B. Nov 20, 2015
    Thank you Joe and Michigan Bat Control for your great service from start to finish. Brooke in the office answered all of my questions and Joe was very helpful during the inspection. He introduced us to poison free methods for getting rid of mice and keeping them out. Thanks again!
  • Joe S. Nov 19, 2015
    We had flying squirrels in our attic, but did not know it. We thought we had mice. Eric came to our home and inspected the attic to find out it was not mice. He was able to rid our squirrel problem with these one way traps and then seal up the whole. No noises in the attic since. We are very pleased.
  • Ken C. Nov 16, 2015
    I found out there were bats in my walls after hearing some scratching sounds. Hired Michigan Bat Control especially because of their five year warranty and they were very professional and humane in removing the bats. If the bats ever come back in the five years they will come out back out for removal at no additional cost to me.
  • Christine W. Nov 9, 2015
    We had a bat in the house in the middle of the night, which fortunately flew out one of the windows we opened, but since we were concerned about the possibility of more bats in the house we called to schedule an inspection with Michigan Bat Control the next morning. They were able to come out that afternoon for an assessment of our "bat problem." The technician was very knowledgeable and the price was fair so we had them come back out the next day to do the job. We are happy to say we have not had any bats in the house since! Thanks again Michigan Bat Control!
  • Tomya S. Nov 9, 2015
    We had a pleasant experience with Michigan bat control. They were great from start to finish. From the time of the inspection until the end of removing the bats and cleaning out the attic. I would recommend to anyone looking for a wildlife control company.
  • John W. Nov 6, 2015
    We had a bat in the house when the weather warmed up this past week. We thought we the bats were gone, but to our surprise they weren't. We looked for a reputable company to come to our home, because this was the first time dealing with this type of thing. We called a few companies of which none could make it to our home. We called MBC and Brooke answered right away. She was very friendly and answered all of out questions. She was able to get a technician out to our home right away. They charged us $100 to come out to remove the bat and do an inspection on our home, but quite frankly I would have paid more. Eric got to out home and looked for the bat for several minutes, before finding it stuck to a window curtain. With no hesitation he put his glove on, grabbed the bat and took it away. After removing the bat he inspected our home and found we did have a small colony of bats living in the attic. He sated the bat probably woke up and got into our home because of the warm weather. We no have scheduled Eric to come back to our home and seal up all of the holes on our home. We are very pleased and know that if that bats somehow get back we are covered with our 5 year warranty. I hope no one will get bats, but if you do MBC will make your experience better.
  • Valerie G. Nov 2, 2015
    Don't walk, RUN away from Michigan Bat Control!!! Their office manager, Brooke, is rude, as is their manager (maybe owner? Not sure.). After we had the techs out the first time, we had two other issues with bats in 2014. Having the 5 year warranty included in the work we had done, we had to pay for an annual inspection or it would void the warranty. So in spring 2015 we paid and had them come out for an inspection. The tech was there for all of 10 minutes and said everything looked good and that he added caulk in one place. We had another bat. Despite having the warranty AND having them out in the spring for the inspection, it took 10 days before anyone would come out. We stated, in writing, that we wanted a phone call 30 minutes before the tech was to arrive at our 2-5pm appointment window so that I could be home, suddenly the tech had come and gone before 10am, and we were not notified until AFTER we had to contact MBC to ask if the tech was going to show up for the appointment that day. Brooke replied, "Our technician wrote that he talked with someone at the house while he was there but it looks like he installed a one way door and sealed a few spots but didn't see any signs of the bats getting back in. " After doing a walk around the perimeter we were unable to find the one way door. After asking for further information and updates, we waited another 4 days before being told "Our tech installed a one way door on the roof. You can't see it from the ground. He also sealed above one of the gutters where the roof and siding meet and he caulked around some metal sheeting on the roof. " This was alarming A) because they purposely did not contact us and allow us to be present at the time they were there, B) didn't provide an update that they had, in fact, been there, until AFTER we had to contact them to find out what was going on, and C) are describing things that didn't happen ("talked to someone at the house" - no one was there. "Sealed above one of the gutters where theroof and the siding meet." - there is not siding on our home, it's all brick.). It's like they went to an entirely different home and claimed it was ours. After more exchanges we're informed a tech will be out 30 days later to seal off the door. We had to follow up with MBC, again. We emailed, "Hello, Time for the 1-way removal and patching, yes? I also need to ask, why wouldn't the tech have caught this spot back in the Spring time when we had our maintenance appointment?" Brooke replies, "Yes. We will get a tech out there as soon as we're back in your area. Most likely sometime next week. I'm not sure.. I've never seen your house or the opening so I really couldn't say. Log homes often shift and create new openings so maybe it wasn't open at that time. " Again, our home does not have siding nor is it a log home. It's a brick house. Another 2 weeks go by with no updated. Again we email, requesting an update. "We will have a technician back out to remove the one way door sometime next week as soon as we're in the area." Another 10 days go by and no further response, so again we have to contact them for an update (are you seeing the trend here???). Brooke says, "Update on what exactly? Ive answered all of your emails with updates. I replied to your last email saying we would have a technician out to remove the one way doors as soon as we were in the area the following week and we were out this past Monday. The doors were removed and the areas sealed off permanently." After her particularly snippy comment, we emailed back: "I'm not sure why you think this is acceptable business practice. If you are on my property, or are going to be on my property, you need to communicate that. You stated that you'd be back out in 30 days to remove the door. It's been 60 days. And then you have the audacity to get snippy when I request an update. I stated that I wanted someone at the house when your tech was there. Twice now you specifically avoided making that happen. This is unacceptable. Here's a thought: have your techs leave a notice on the customers door when they've been out to provide service if you aren't going to have the decency to contact a client prior to trespassing on their property. I expect a phone call this weekend from the owner." Brooke's response: "We do work all the the time when customers are not home because it is all done from the outside and our customers would rather us take care of it without them home rather than them having to take a day off of work in order to be there. I emailed you on Oct. 21st saying our technician would be out the following week... giving you a heads up.. and we were out thatMonday so you did relieve notice and we did communicate that we were going to be out to your home. You did not specify that you wanted to be home or wanted a call when our tech was on his way. Either way our field manager will call you this weekend." We sent a screenshot of the email showing that we requested to be present when techs are on our property. We also pointed out that, as we are the home owners and we are the paying clients, we absolutely have the right to make the decision about whether we choose to be present or not. Surprise surprise, we did not receive a phone call this weekend. The lack of professionalism here is appalling. I have been in customer service roles for years, and I am shocked and embarrassed by the way this company conducts itself. If I could give a more negative rating, I would without question. Not only would I not ever recommend them to anyone else, but I caution ANYONE considering using them to RUN in the other direction. There are many more professional companies out there, deserving of your hard earned dollars. Advice to the owner(s): Invest in Idiot's Guide to Customer Service. Make sure your Office Manager has a copy and reads it several times. Your techs are helpful and courteous, but the people running your business are in dire need of professional training.
    Ken Z. Nov 2, 2015

    We appreciate your response to our services, however many of your accusations are untrue and very one sided. Our office manager Brooke has always received positive reviews and most normal people appreciate her insight, thoughtfulness, and time worthiness she brings to our company. We have several emails from hundreds of customers we deal with daily complimenting her. You are not required to pay for additional services on your home for a bat entering your home or in your attic. That is all covered under your five year warranty. What you paid for was a maintenance plan which we offer to our customers who want us to come out to the home to touch up any repairs we have done to the home. During the times you have contacted us are our busiest times of the year. We try and respond to everyone as quickly as possible. Due to the fact you and your husband write us 10 plus emails a day and call us several time it is hard to keep things in order. Our one-way doors are pulled at our convenience. It is stated in our contract. That is the way we do it. We remove the one way doors when we are in your area. We have honored our warranty and been at your home anytime there was an issue. We have went above and beyond for these people. They have always expected to be first on the list and treated with the highest priority even though we have several thousand customers. It is apparent our best wasn't good enough for them. We could not meet their unrealistic demands. We have several good reviews throughout Angies List, HomeAdvisor, google, etc. Unfortunately this was not one of them. There are companies that have bad reviews and those that will get them. We work hard not to get them. To paraphrase Abraham Lincoln: "You can please some of the people all of the time, and all of the people some of the time, but you can’t please all of the people all of the time."

Q&A

What education and/or training do you have that relates to your work?
Always studying wildlife and attending wildlife management seminars.
Do you have a standard pricing system for your service? If so, please share the details here.
Bat control is a unique service and pricing jobs may be higher than most expect. It is a specialized field that require us to work on high areas, tight spaces, and with dangerous wildlife.
How did you get started doing this type of work?
Started out as a summer job.
What types of customers have you worked with?
90% of our work is bat removal, prevention, and clean up of bat guano.
Describe a recent project you are fond of. How long did it take?
We excluded bats from a 9 story building in Ypsilanti, MI.
What advice would you give a customer looking to hire a provider in your area of work?
If your looking for bat removal, wildlife control or rodent control hire someone with experience and only uses a poison free control method.
What questions should customers think through before talking to professionals about their project?
Pest control companies utilize pesticides and rodenticides. We are a poison free wildlife control company that offers permanent solutions to wildlife pest problems.