FAQs
- What is your typical process for working with a new customer?
By the time a customer has reached out to us, they have likely done their research by reading the hundreds of reviews we have online from all the major review sites. Or maybe they were referred from another satisfied client of ours. We are happy to meet you and hope to establish a long business relationship. Beyond that, things are a snap. Let us know what day and times you are available. Most days we can provide same day service. We offer Monday to Friday from 9 to 5 and Saturday from 9 to 3. Our first call is a guaranteed arrival of 9 and then window times of 11-1, 1-3 and 3-5. Same on Saturday except we don't offer a 3-5. Having trouble after hours? No problem! We offer emergency service 24-7. Let us know how we can help.
- What education and/or training do you have that relates to your work?
There are multiple licenses for plumbers. To own a plumbing company an individual must have both a plumbing contractor and master plumber license. To become a master plumber an individual must first be a registered apprentice for three years and then pass a state test to become a journeyman plumber. A journeyman plumber can become a master plumber if they can pass a state test after being a journeyman for two years. All licensed plumbers must take periodic code update classes administered by the state. A licensed plumber can also hold auxiliary licenses. The most common is a backflow certification. This is training to test, install and repair devices that are designed to protect the public's potable from cross contamination. This license also must be obtained through schooling and a test administered test.
- What types of customers have you worked with?
We have met all kinds. We are fortunate in metro Detroit to have such a diverse population. You name it, we've been there. We know the tri county like the back of our hand. We have worked for homeowners, businesses, places of worship, charities, property managers and more. People and situations from so many background and needs. We are happy to assist anyone who needs a helping hand.