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About
We are a friendly, outgoing and charismatic crew. Building good relationships with our customers is at the top of our list and treat them the way they deserve. We do not want any of our customers feeling like just a number.
Our estimates without seeing a job are just an estimate. To get an exact quote, we will need to see the job itself.
We go out of our way to make sure our customers are receiving the service they deserve. Everything from meeting the customer for the first time, to putting the proposal together, to providing a clean, fresh home, to building a relationship with our customers.
Overview
Hired 91 times
2 employees
16 years in business
Business hours
SunClosedMon9:00 am - 4:00 pm
Payment methods
This pro accepts payments via Cash, Check, and Credit card.
Customers rated this pro highly for responsiveness, work quality, and professionalism.
Good 4.4
38 reviews
5
71%
4
8%
3
16%
2
0%
1
5%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Jennifer C.
May 19, 2018
•
Hired on Thumbtack
Just WOW! The house is spotless. The garage is fresh and clean. The house will transfer to its new owners next week and I feel like it comes to them in top condition. Much appreciated!!
Details: 2 bedrooms • 2 bathrooms • 1,000 - 1,500 sq ft • Move out cleaning • Fridge cleaning • Interior window cleaning • No, I don't have a cat or dog • Just once
West Michigan Commercial Cleaning LLC's reply
Hi Jennifer, So glad you are happy with your cleaning and thank you so much for the review!
House Cleaning
David Y.
Jun 11, 2014
•
Hired on Thumbtack
My apartment was in need of a good cleaning. It took 2 hours and three people to do a good deep clean of the apartment. I couldn't find any dog hair (which is pretty remarkable for any of those that own a dog) afterwards.They did bathroom, kitchen, bedroom, and the living room from the walls to the floor. The apartment looked brand new when they were done. Will definitely use this company again for future cleaning.
House Cleaning (One Time)
Jeremy G.
May 1, 2013
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Hired on Thumbtack
The deep cleaning of our home was excellent. We scoured the house looking for something that may have been missed and honestly couldn't find anything. Thank you and we will definitely use WMCC again!
House Cleaning (One Time)
Alec A.
Aug 29, 2012
•
Hired on Thumbtack
I am completely satisfied with the service and highly recommend West Michigan Commercial Cleaning.
I opted for a first time deep cleaning, as my main concerns were the kitchen (not in too bad of a shape) and the bathroom (which had a lot of problems; not having been cleaned for over 8 months, rust in the water had stained the entire tub, tiles, and shower curtains, floors needed major cleaning, etc.). Every spot in the tub, floor, and countertop was spotless (including all corners, behind the toilet, etc.). Even the shower curtain was cleaned (which I didn't ask for but secretly wanted). I haven't walked into this inviting of a bathroom in such a long time.
In summary, my 5 star review is due to the following:
- Clear communication (what would exactly be done, how much, appointment reminders).
- Higher quality cleaning compared to other cleaners I've used in the past.
- Bathroom was a disaster and is now spotless.
- Full accommodation to my irregular schedule.
- On time arrival.
- Friendly and professional team.
House Cleaning (One Time)
Kathy L.
Oct 28, 2012
•
Hired on Thumbtack
I hired them to help my daughter. . They came two times and they with great. I did not meet them but my sister was there, and she thought I should have them back every month. Maybe, this time I will. I can say for sure since it is up to my daughter and her four cats.
House Cleaning (One Time)
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
If you would like to purchase hours for cleaning a home or business from our office with no quote, it will cost $40/hr. Ongoing services varies between $25-35 per hour. Extras would be inside oven, inside fridge, windows, carpet cleaning and any extensive tile and grout cleaning. For carpet, windows, refinishing floors, and tile and grout.. it all depends on the amount of sq ft and the distance you are from our office. For ongoing service, our customers receive a set rate for daily, weekly, bi weekly, monthly, and quarterly services.
What is your typical process for working with a new customer?
If a customer calls or emails, our office staff gets as much information about the project and ideas for what the customer is looking for. They will then set up a time for one of our staff to come meet with you (sometimes not always necessary if needed), take a look at what is needed, answer and ask questions and take notes. Our staff with then bring the quote sheet back to the office for the notes to put all together, a check list of whats to be done, and we send it out via Docusign. Its an online software that we use to create and send out documents. There are spaces for the customer to fill out if they would like to move forward. Once the Docusign agreement is filled out, our office sets your cleaning appointment (s) up via email or phone, whichever is most convenient. From the date we meet with you or see the job, we have quotes sent out within a week (Typically 2-3 days). If you need it sooner, we are happy to excel the process.
What education and/or training do you have that relates to your work?
Our cleaners, as well as myself, are continuously training and improving. We have monthly meetings to go over different types of training and procedures. In addition to meetings, we have rotate inspections on every client. This is where we inspect each home or business every so often, correct anything we find is missed, and report it back to the cleaner to ensure the best quality. This really helps our cleaners stay on top of every home and office as well as pushes them to always do better.
