FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I am always willing to talk price.
- What is your typical process for working with a new customer?
I like to get to know the group and create a program that best fits the individual needs.
- What education and/or training do you have that relates to your work?
Karen Shaper is a seasoned communicator with over 25 years of experience in customer service at the University of Michigan. She holds a Master’s degree in Communication from Eastern Michigan University and has dedicated her career to helping people connect more effectively. Karen specializes in emotional intelligence, active listening, conflict resolution, and building strong, collaborative teams. Her programs are designed to give audiences practical tools they can use immediately to communicate with confidence, navigate difficult conversations, and create positive workplace cultures.