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Hired 164 times
18 years in business
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Jan - Jun
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Shower and Bathtub Repair
I thought there was a bigger problem with my bathtub faucet then there actually was. Was quoted a high price and paid less than half for the repair. Seems the only thing wrong was some washers that needed to be replaced. I truly appreciate the help, although I think the price for replacing 3 washers was astronomical. We all have to make money some how, but I only hope this quick fix will not cause more headaches.Aug 21, 2018Verified
Plumbing Drain Repair
Quickly repaired my sewage backup that was in our basement and they needed to repair broken underground pipe in the front yard connecting to the main city sewer lineJun 5, 2018Verified
Water Heater Installation or Replacement
Very knowledgeable of best water heater tank selection for my budget. Considerate with scheduling to ensure I wasn't inconvenienced w/o hot water. Easy to contact with quick responses. Fast installation and clean up. Explained all services performed with recommendations. Was focused on customer satisfaction definitely could have charged more as they performed other repairs from a previous botched job. Was able to pick up purchased tank for a reasonable delivery fee saving me the stress of finding a truck. Will use again!!Nov 30, 2017Verified
Plumbing Pipe Installation or Replacement
Everette at RPM was exceptionally good to work with. He was responsive via calls and text, worked with us on scheduling and did a wonderful job repairing our sewer main and installing a backflow preventer. Where other quotes were provided without actually reviewing the condition of the main, they snaked the main to see where the problem was to provide an accurate and reasonable quote. They showed up when expected, did the work and went above and beyond after the work was completed.Jan 27, 2018Verified
Everett responded quickly to my request during the holiday season, got me on his schedule, and maintained great communication with me right up to the moment the job was completed. When he arrived at my home, he immediately assessed the situation and began working. Afterward, he gave me his best recommendation for my money and was finished in under an hour. He is by far the most professional and pleasant plumbing specialist I have hired in the 10 years living at my residence. I will continue to source RPM for my plumbing repairs/emergencies in the future and I will recommend him to others.Dec 29, 2017
License Type: Plumbing (MI)
- What should the customer know about your pricing (e.g., discounts, fees)?My employee's and I go off the job. Sometimes it's hard to quote a job over the phone. That's why my company offers free estimates. We can get to the job assess it then give customer price.
- What is your typical process for working with a new customer?I'd like to talk to them first so they know what to expect. I normally don't have my guys make contact with first call. I always try to make myself available so the customers know they are taken care of.
- What education and/or training do you have that relates to your work?I've worked with alot of plumbers and when I was older I continued to do different styles of plumbing. I not both service and new construction.