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Sullivan Heating Cooling Plumbing

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About
At Sullivan Heating Cooling Plumbing, we bring a differentiated value proposition to every customer engagement, positioning ourselves as a forward-thinking, customer-centric HVAC and plumbing partner in West Michigan. Our business model is engineered around operational excellence, trust, and long-term comfort outcomes—ensuring every customer receives exceptional results, not just satisfactory service. Core Differentiators That Drive Superior Results Built on Core Values, Not Just Transactions: We are purpose-driven professionals grounded in reliability, efficiency, and integrity. Our team delivers service with respect and accountability, eliminating the typical frustrations associated with HVAC or plumbing projects. “Done Right the First Time” Execution: Every project is approached with meticulous planning and proven workmanship to minimize callbacks and ensure lasting performance. We don’t believe in quick fixes—we engineer long-term comfort and efficiency. 7-Star Experience Standard: Instead of the industry norm of five stars, we aim higher with a proprietary 7-Star Experience that emphasizes professional conduct, transparent communication, and premium results. No “Bubba” Guarantee: Our technicians are uniformed, punctual, and respectful, backed by industry-leading products installed with precision and care—reinforcing trust at every step. Community-Rooted Partnership: As a deeply local team, we understand West Michigan’s unique climate challenges and deliver responsive service—whether a planned upgrade or 24/7 emergency support. Why We Stand Out Customers choose Sullivan HVAC not just because we fix systems, but because we strategically align comfort solutions with their lifestyle and budget goals. We leverage factory-trained expertise, transparent recommendations, and a commitment to long-term value that translates into confidence and peace of mind.
Overview

Background checked

11 employees

26 years in business

Business hours

SunClosedMon7:00 am - 7:00 pm

Payment methods

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Services offered
Duct and Vent Services Needed

Install ducts and vents

Remove existing ducts and vents

Replace existing ducts or vents

Duct and vent type

Heating

Dryer

Exhaust

Duct material

Rigid sheet metal

Flexible non-metallic material

Fiberglass

Reviews
Excellent 4.9

85 reviews

5

95%

4

3%

3

0%

2

0%

1

2%


pro avatar
Past Customer

Aug 22, 2025

From Google

Hey Don, I'm writing to express my disappointment with the experience I had with Sullivan Cooling and Heating. I was really hoping to get a quote from you guys, but after a total of three hours of my time, I still don't have one.I understand that you were given two lower bids, but I still expected to receive a quote from you. The fact that you didn't even provide one, even after I followed up twice, feels unprofessional and was a complete waste of my time. I had high hopes for your company, but this experience has unfortunately changed my mind. I'm now going to have to look elsewhere for a contractor who will provide me with a quote and a more professional experience.
Sullivan Heating Cooling Plumbing's reply
We’re truly sorry to hear about your experience and appreciate you taking the time to share it. At Sullivan Heating, Cooling, Plumbing, we strive to treat every customer’s time and trust with the utmost respect, and in this case, we fell short. You deserved clear communication and a timely quote, and we regret that we didn’t deliver. We understand how frustrating this was—especially after multiple follow-ups—and we take your feedback seriously. It’s helping us improve how we respond and follow through, so future customers don’t face the same issue. Thank you again for your honesty, and we wish you the very best in finding a contractor who meets your expectations.
pro avatar
Past Customer

Sep 12, 2025

From Google

Very friendly and respectful of our home.
Sullivan Heating Cooling Plumbing's reply
Thanks so much for your review! We’re always aiming for 5-star service, so if there’s anything we could’ve done better, we’d love your feedback. Your insights help us grow and serve our customers even better.
pro avatar
Past Customer

Oct 8, 2025

From Google

Don't the salesman did a great job
Sullivan Heating Cooling Plumbing's reply
Thank you for the 5-star review! We’re so glad to hear Don made a great impression, he truly cares about helping our customers find the right solutions with confidence and ease. We appreciate you choosing Sullivan Heating, Cooling & Plumbing, and we’re here whenever you need us!
pro avatar
Past Customer

Nov 28, 2025

From Google

Matt did a great job. Very happy with his service.
Sullivan Heating Cooling Plumbing's reply
Thank you for sharing your 5‑star experience from your SE Grand Rapids home! We’re so glad Matt was able to quickly restore your heat and provide the great service you deserve.
pro avatar
Past Customer

Dec 5, 2025

From Google

Courteous, competent, and professional!
Sullivan Heating Cooling Plumbing's reply
Thank you for sharing such a great review! We’re glad our team made your experience smooth and stress‑free.
Credentials
Background Check

Terry Sullivan

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