Main Lawn and Landscape LLC

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About Main Lawn and Landscape LLC

hired 6 times on Thumbtack

How does your service stand out?

Our work stands out from others because we love what we do. Each of us has chosen a career in this industry, and our families depend on our quality workmanship and consistency. When you honestly love what you do, even the hardest of days (physically or mentally) still end up being great days and just another progression becoming the best we can be. All of us understand our work can be of great assistance and/or improvement to our clients, mutually benefitting everyone. Unfortunately this profession is sometimes chosen by those who posture professionally and just want to make quick money, and cause great frustration for property owners. They are easy to spot, here one year and gone the next. We operate based on the principle that money is what should ENABLE you to provide the best product, and money shouldn't be the REWARD, but a RESOURCE used for consistent quality and securing a living. Our team members go the extra mile for our clients, we consider and employ great people before we consider the person who makes us the most money. I believe in plain speaking and up front conversations fully disclosing every aspect of a project or service. If you really want to find out, either ask us for one of our references or just give me a call. Detail, Passion, and Integrity is what stands out the most differentiating MLL from other services companies. We value our legitimate competition, and we humbly appreciate any challenge. We've "talked the talk" please let us "walk the walk" and choose MLL for any landscape service or installation.

What do you enjoy about the work you do?

I like that people give us the responsibility of making sure their property is safe, easily accessible, and enjoyable for their families or for their clients. Everybody has a place in life and we truly enjoy doing the things that allow families to spend more time together, or allowing business's to focus on the amazing things they do for others. We enjoy being responsible for all that encompasses, and then going above and beyond expectations and seeing satisfaction as a smile on our clients face, that is something that I will always enjoy.

Location

Mason, MI 48854

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Reviews

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  • 1/5 stars

    We moved out of state and have been visiting our home in Riverwalk Meadows (Mason) periodically. We arrived recently on Friday September 4th and the grass at our home was a legitimate 10" in length. It looked HORRIBLE! Multiple attempts to reach Ted went unanswered until two days later - something about his phone died. Neighbors on both sides of our home stated that he definitely had not been mowing weekly. Very, very disappointed in their performance and customer service. I changed mowing companies within hours and have asked for my money back (paid for 4 mowings in September), but that request has also gone unanswered. I also had to contact him once in early May and again in July (after arriving at our home) and ask that he come mow immediately. I should have changed mowing services after the second time but I gave him the benefit of the doubt. Hey Ted - I'd still like my money back for September. You didn't perform one mowing this month and have no right to keep it. Update: Ted, by way of text, said he'd drop the $140 in the mail "today." that was 3.5 weeks ago. Buyer beware!!!!

  • 5/5 stars Lawn Mowing and Trimming Verified Review

    I wound up hiring another yard professional this time around but Ted was extremely quick to respond with a quote for us and was very courteous in his communications. I will be keeping him in mind if I have a job in the future with more than just leaf raking.

  • 5/5 stars Gutter Cleaning and Maintenance Verified Review

    I used Main Landscaping and Lawncare for gutter cleaning. Ted was true to his word and easy to get ahold of. Once the project was scheduled Ted came in time and completed the task quickly. I would use Main Landscaping and Lawncare again.

  • 1/5 stars

    I placed a call to them for snow removal service. No one returned my call. They must not need the business, a simple call back would of been nice. I try to keep business local but not this time . I won't ever be calling them back for anything! Very unprofessional!

  • 2/5 stars

    I wish I could give them a better rating because my interactions with Ted have been pleasant - he seems like a nice guy who cares about his work. That being said, his crews damaged my property when providing services on three separate situations. One was particularly upsetting. On the first mowing, the crew mowed over a rosebush that had VERY significant meaning to my wife (it was one of the last gifts her now deceased mother gave her before she died). When I told Ted, he was very understanding and promised a replacement by the end of the week. Two months later and I am still waiting for the rosebush. Each time they came out to mow, they continued to mow over the rose bush every time they came out. Each time they did that it The mowing was inconsistent. A few times their work was outstanding; however, most of the time I could have done better work. They often left significant portions of the lawn unmowed in a rush to get their work done. When I called to complain, Ted came out immediately, brought his crew, and made them do their job (and rightfully chewed them out). They did good work the next week, but their quality quickly diminished throughout the summer. They did not consistently provide the 10 services promised at each mowing (mind you, not all of them applied to my situation so I, obviously, didn't expect those to be done). Overall, I was not happy with the service. Ted, however, was great and cared....his crews on the other hand..... If not for Ted's caring I would have given them a lower rating.

  • 5/5 stars

    Ted and his crew have taken care of my yard, including mowing, triming, tree pruning, and anything else I ask them to do. I have used their services since 2010. The crew is professional and friendly. I really appreciate that they ask me if I need anything else done when they are all done.
    As for snow removal, they are on top of it! I was coming home from vacation in a blizzard, and was worried about being able to get into my driveway. As I was gone, I had totally forgot to call and schedule them. I was pleasantly surprised to see my drive and walk all cleared out!
    They truly know the meaning of customer service. I highly reccomend them to everyone!

  • 5/5 stars

    Main Lawn and Landscape does an amazing job! I love the way my yard looks! They are friendly, professional, and excellent at what they do!

  • 1/5 stars Lawn Mowing and Trimming Verified Review

    Ted made an appointment with me to discuss my lawn and landscaping and to provide me with a quote. He contacted me promptly after being connected via this site, but did not show up at the designated time, did not call, and did not answer or return my calls the day of the appointment. Very disappointing.

    Ted M. from Main Lawn and Landscape LLC replied to this review on March 21, 2013:

    Unfortunately the worst imaginable tragedy kept me from making my appointment. I am a Varsity coach at Mason High School and hours before my appointment one of our student/athletes passed away. In my shock and answering the other calls of many greatly affected by this horrible tragedy, I completely forgot to call and cancel my appointment, and I take full responsibility. Barring this kind of tragedy, I would never miss an opportunity to meet with a local homeowner and I am very embarrassed as I should have at least called. I will make every effort to offer my sincere apology and either discounted services or suggest another local competitor who would provide adequate service. Again, I take full responsibility and urge any potential clients to try and understand the horrible circumstances and forgive my error, I should have called sooner. Thank you for the opportunity to explain myself, and please contact me with any opportunities where we can beautify your home or business. Ted Main-Owner/Operator;Main Lawn and Landscape; LLC.

  • 5/5 stars

    Ted Main owner of Main Lawn and Landscape is a CLASS ACT!! He works within your budget and listens to your needs and concerns. Promptly returns phone calls and goes above and beyond for his customers (something sorely lacking in today's world). My parents and I both use Main Lawn and Landscape for both mowing and landscaping. We are very pleased with his work!!!!

Question and answer

Q. What is your typical process for working with a new customer?

A. I prefer to meet with the client on the property being serviced or improved and walk around the property or area of concern. I will ask them as many questions as I can to get the best idea of their expectations, and then I will explain either multiple solutions or how we can help, as well as telling them I will return or contact them in 48-72hrs with an even more detailed illustration (for construction). For service quotes I can usually have a verbal quote after a look at the property the same day. I try to be as informative as possible without overwhelming them with the details of everything so they can easily see we know what we are doing and/or that a project may not be as simple as it seems. It is just as important to me as it would be to the client to justify cost as we are both investing our resources into their project, and we both want to be comfortable working with each other even in the worst situations knowing they can depend on us to always do the right thing.

Q. How did you get started doing this type of work?

A. My family has owned and operated Mason Veterinary Clinic since 1988 and along with caring for animal patients, I would help with the lawn, landscape, and snow remival both at home and at our clinic. I also loved to help my father when he had large animal cases at several local farms, and often the farms would hire me to help with maintaining or improving their property. At 14 years old I worked at a Christmas tree farm where I learned landscape and snow removal starting as a general laborer. The senior owner suffered a back injury preventing him from even getting out of the truck some days, but we were able to continue working where he would instruct me on every aspect of the work while I completed the physical part of the projects. In addition, he would teach me how to maintain, repair, and operate all of his equipment while supervising and critiquing my work production, and answering all my questions. Every summer and winter break from then until his passing a few years later, I would work and learn a great deal about everything I could from him. After working for some other companies throughout college, I saw that I could incorporate the experience I'd gained in the landscape and snow removal industry and combine that with my family's small business approach providing exceptional care for each client. As different as veterinary care seems from the landscape and snow removal industry, I view each property and client as my family had taught me about caring for each animal and the people who lived their pets. I am very honored anytime we are chosen to care for or improve a property where the people who value it the most allow us to provide the care it needs. Our clients enjoy how comfortable we can make their property as well as how comfortable they are securing our services or enabling us to improve that which they already greatly value.

Q. What types of customers have you worked with?

A. The services most commonly requested are; Ongoing Lawn Maintenance (mowing, trimming, edging, clipping cleanup), Spring/Fall Cleanups (including pruning, mulching, fertilization, rolling/aerating turf, and debris removal), and material installations (Patio's/retaining walls/walkways, tree's/shrubs/plants, irrigation systems, NDS drainage solutions, or any product or structure outdoors).
Ongoing lawn maintenance includes weekly/as needed services mowing all turf area's, and trimming any area inaccessible to the mowers providing a consistent and freshly manicured appearance. We also edge all the borders between the turf area's and any hard surfaces, and meticulously clean the entire service area every service. As a lawn maintenance client you will receive a 10 point detailed description/standard operating practices and procedures provided by MLL every service.
Spring/Fall cleanups always have a tremendous effect on the look and feel of the property after service. After a long winter or the end of the season in the fall, we offer outdoor cleaning ranging from basic leaf removal through total property improvement involving; all unwanted debris removal, weeding, pruning, tree trimming, mulching, edge re-animation, POWER-WASHING, lawn care (rolling/aeration/de-thatching), eaves trough/down-spout cleanings, outdoor furniture detailing, pet waste removal, turf repair (seeding), and even charcoal disposal and grill cleaning. We can handle any size property and offer just a few services through many detailed tasks. Spring/Fall cleanups always have a tremendously positive effect on the property owners and the neighbors, especially the more services we are enabled to provide.
Our installations always add value to our clients property and every MLL technician is trained to use the proper practices and procedures for installation. Our hardscapes including patio's, walkways, and retaining walls are guaranteed for life. We can build anything you can dream of using a variety of materials including block, natural stone, treated lumber, or any outdoor construction product available today. All of our plants/shrubs/tree's are properly installed according to the correct sun/shade and zone specifications. Any organic installation includes a one year limited warranty on viability, as long as you water and regularly maintain your plant, we will replace it at no additional cost to you for up to one year after installation if it fails to progress. Please visit our website for pictures of our local work and get some idea's for your personal landscape. Please feel free to contact us at any time with any questions you may have about our services, products, or installations.

Q. What questions should customers think through before talking to professionals about their project?

A. I wish that new customers knew that although my chosen profession doesn't necessarily require a degree or even licensing, that me and everyone who works for MLL are college educated and have extensive knowledge about Michigan lawn and landscape services and installations. This AND we are licensed and certified AND have extensive practical knowledge. I wish that new clients didnt have to be so skeptical about our abilities, but I totally understand why they are after seeing some of the horrible business practices of some of these business's. The reverse is true as well, we value our competition and some business's are really really great to compete with and they make us even better.
We want our clients to know how much PRIDE we have in our work, and how much we take their input to heart. From the simplest job to the largest multi-faceted life consuming projects, we challenge ourselves every day to win the hearts of our clients. All of that really matters to all of us, from the new hire through our owner, we want you to think of us as a valuable asset.

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