Main Lawn and Landscape LLC
About this pro
Appreciated Quick & Friendly response :)Jun 30, 2016Verified
I wound up hiring another yard professional this time around but Ted was extremely quick to respond with a quote for us and was very courteous in his communications. I will be keeping him in mind if I have a job in the future with more than just leaf raking.Dec 1, 2014Verified
I used Main Landscaping and Lawncare for gutter cleaning. Ted was true to his word and easy to get ahold of. Once the project was scheduled Ted came in time and completed the task quickly. I would use Main Landscaping and Lawncare again.Oct 28, 2014Verified
Ted made an appointment with me to discuss my lawn and landscaping and to provide me with a quote. He contacted me promptly after being connected via this site, but did not show up at the designated time, did not call, and did not answer or return my calls the day of the appointment. Very disappointing.Mar 19, 2013VerifiedTed M.'s reply
Unfortunately the worst imaginable tragedy kept me from making my appointment. I am a Varsity coach at Mason High School and hours before my appointment one of our student/athletes passed away. In my shock and answering the other calls of many greatly affected by this horrible tragedy, I completely forgot to call and cancel my appointment, and I take full responsibility. Barring this kind of tragedy, I would never miss an opportunity to meet with a local homeowner and I am very embarrassed as I should have at least called. I will make every effort to offer my sincere apology and either discounted services or suggest another local competitor who would provide adequate service. Again, I take full responsibility and urge any potential clients to try and understand the horrible circumstances and forgive my error, I should have called sooner. Thank you for the opportunity to explain myself, and please contact me with any opportunities where we can beautify your home or business. Ted Main-Owner/Operator;Main Lawn and Landscape; LLC.
I placed a call to them for snow removal service. No one returned my call. They must not need the business, a simple call back would of been nice. I try to keep business local but not this time . I won't ever be calling them back for anything! Very unprofessional!Jan 6, 2014
Photos and Videos
- What is your typical process for working with a new customer?I prefer to meet with the client on the property being serviced or improved and walk around the property or area of concern. I will ask them as many questions as I can to get the best idea of their expectations, and then I will explain either multiple solutions or how we can help, as well as telling them I will return or contact them in 48-72hrs with an even more detailed illustration (for construction). For service quotes I can usually have a verbal quote after a look at the property the same day. I try to be as informative as possible without overwhelming them with the details of everything so they can easily see we know what we are doing and/or that a project may not be as simple as it seems. It is just as important to me as it would be to the client to justify cost as we are both investing our resources into their project, and we both want to be comfortable working with each other even in the worst situations knowing they can depend on us to always do the right thing.
- How did you get started doing this type of work?My family has owned and operated Mason Veterinary Clinic since 1988 and along with caring for animal patients, I would help with the lawn, landscape, and snow remival both at home and at our clinic. I also loved to help my father when he had large animal cases at several local farms, and often the farms would hire me to help with maintaining or improving their property. At 14 years old I worked at a Christmas tree farm where I learned landscape and snow removal starting as a general laborer. The senior owner suffered a back injury preventing him from even getting out of the truck some days, but we were able to continue working where he would instruct me on every aspect of the work while I completed the physical part of the projects. In addition, he would teach me how to maintain, repair, and operate all of his equipment while supervising and critiquing my work production, and answering all my questions. Every summer and winter break from then until his passing a few years later, I would work and learn a great deal about everything I could from him. After working for some other companies throughout college, I saw that I could incorporate the experience I'd gained in the landscape and snow removal industry and combine that with my family's small business approach providing exceptional care for each client. As different as veterinary care seems from the landscape and snow removal industry, I view each property and client as my family had taught me about caring for each animal and the people who lived their pets. I am very honored anytime we are chosen to care for or improve a property where the people who value it the most allow us to provide the care it needs. Our clients enjoy how comfortable we can make their property as well as how comfortable they are securing our services or enabling us to improve that which they already greatly value.
- What types of customers have you worked with?The "type" of customers we most commonly work for are hardworking people who value the image their property reflects on their customers, their guests, their family, other families, or just as a positive impact on their local community. We work with many types of residential, small business, and commercial clients who value projecting a clean and well kept appearance as respecting their neighbors and community. Our customers ensure their property not only looks good but provides security where they control how accessible every area is according to their comfort while inside or outside. Our business customers often have specific themes or traffic templates designed for efficiency or customer comfort or both while maintaining low maintenance and durability. Our residential clients are almost always ongoing lawn maintenance clients delegating many other outdoor responsibilities to us but still following their specific property plan they can enjoy. With all maintenance clients we aim to keep everything as easy and low key as possible where clients can enjoy the confidence that no problems will "pop up" for them and we capably handle anything long before it could present as a problem. We are retained to make everything easier and/or more enjoyable preventing worry and frustration for our client. The most valued services for all customers is Ongoing Lawn Maintenance (mowing, trimming, edging, clipping cleanup), Spring/Fall Cleanups (including pruning, mulching, fertilization, rolling/aerating turf, and debris removal), and material installations (Patio's/retaining walls/walkways, tree's/shrubs/plants, irrigation systems, NDS drainage solutions, or any product or structure outdoors). Ongoing lawn maintenance includes weekly/as needed services mowing all turf area's, and trimming any area inaccessible to the mowers providing a consistent and freshly manicured appearance. We also edge all the borders between the turf area's and any hard surfaces, and meticulously clean the entire service area every service. As a lawn maintenance client you will receive a 10 point detailed description/standard operating practices and procedures provided by MLL every service. Spring/Fall cleanups always have a tremendous effect on the look and feel of the property after service. After a long winter or the end of the season in the fall, we offer outdoor cleaning ranging from basic leaf removal through total property improvement involving; all unwanted debris removal, weeding, pruning, tree trimming, mulching, edge re-animation, POWER-WASHING, lawn care (rolling/aeration/de-thatching), eaves trough/down-spout cleanings, outdoor furniture detailing, pet waste removal, turf repair (seeding), and even charcoal disposal and grill cleaning. We can handle any size property and offer just a few services through many detailed tasks. Spring/Fall cleanups always have a tremendously positive effect on the property owners and the neighbors, especially the more services we are enabled to provide. Our installations always add value to our clients property and every MLL technician is trained to use the proper practices and procedures for installation. Our hardscapes including patio's, walkways, and retaining walls are guaranteed for life. We can build anything you can dream of using a variety of materials including block, natural stone, treated lumber, or any outdoor construction product available today. All of our plants/shrubs/tree's are properly installed according to the correct sun/shade and zone specifications. Any organic installation includes a one year limited warranty on viability, as long as you water and regularly maintain your plant, we will replace it at no additional cost to you for up to one year after installation if it fails to progress. Please visit our website for pictures of our local work and get some idea's for your personal landscape. Please feel free to contact us at any time with any questions you may have about our services, products, or installations.