Connection 1, LLC.

4.8
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(26)
4.8
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26 reviews
5
96%
4
0%
3
0%
2
0%
1
4%
  • John E.

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    Don did a great job on the project I had. He was on time, courteous and did the job at a fair price. I highly recommend him

    May 31, 2017Verified
  • Lalit S.

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    Highly pleasant personality. Did a great job. Highly satisfied. Don installed a humidifier at our home.

      Jan 28, 2017Verified
      Don G.'s reply

      Thank you very much!

    About this pro

    We have been doing this type of work for over 20 years now. We take great pride in customer service, from leaving every work site cleaner than it was even before we showed up, to making certain everything is as user friendly as possible and every customer is fully trained on how to operate anything we install. I love working with people and seeing a happy customer more than anything. Even if it's just something simple, but makes their daily life easier, or makes them feel more safe in their home or business, the smile on their face when the job is completed is of the most importance to me.

    Years in business

    13

    Times hired on Thumbtack

    34

    Number of employees

    4

    Background check

    Completed
    Show more

    Photos and Videos

    63 photos

      Q & A

      • What should the customer know about your pricing (e.g., discounts, fees)?
        We do have some standard pricing that we try to stick by, but we offer a wide range of services that have different price ranges. Most of our services are between $45 and $65 per hour for one technician, and anywhere from $20-$40 per hour for each additional technician. We only do the very highest quality of work, and therefore sometimes are not the cheapest. However, we have an almost zero service call rate, and offer a lifetime warranty on any wiring that we install. If there is ever any problem with something that we have done due to installation error, or manufacturer defect, the labor to make any repairs needed are of no cost to you forever.
      • What is your typical process for working with a new customer?
        I can typically get a feel for what a new customer is looking for over the phone. But, I really don't like having any unexpected costs coming up after a price has been given. That's why I always recommend doing an on-site consultation. We do them completely free of charge, and don't use any high pressure tactics to get a customer. I like to make sure that every customer is well educated on what they are purchasing, so they can make the best decision for themselves in the end, even if that doesn't mean we get the job.
      • What education and/or training do you have that relates to your work?
        I have been doing security and custom electronics installations for 25 years now. I am nationally certified fire alarm technician, as well as certifications for security alarm and access control installations, IP surveillance systems installations, and integration of all of them. I am an authorized retailer of Denon and Boston Acoustics audio components, Yamaha audio, URC Universal Remote Controls, and DSC, Honeywell, and GE security and fire alarm products. I have also have a few custom builders that I have worked side by side with on projects for more than 10 years each to build a complete theater room, entertainment/media cabinet, or complete home remodeling.
      Coverage Area for Connection 1, LLC. is about 55+ miles of Waterford, MI.