FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fair and transparent, aligned with industry standards. We offer community discounts to support our local area. There are no hidden fees, and we provide detailed estimates upfront. Our goal is to deliver high-quality services at competitive prices.
- What is your typical process for working with a new customer?
1. Discovery Discussion: Let's chat about your needs and concerns over the phone, in person, or virtually—whatever works best for you! We’re here to listen and understand your unique situation, ensuring you feel heard and valued. 2. Site Assessment: Our friendly inspector will visit your property to evaluate the situation and identify any issues. We’ll explain our findings clearly and answer all your questions, ensuring you understand your property’s condition and the best solutions. 3. Free Inspections: Enjoy a no-cost, detailed estimate with our recommended solutions and costs. We pride ourselves on transparency, ensuring you feel confident and comfortable with the proposed plan. 4. Collaborate and Customize: Together, we’ll review the estimate and make any necessary adjustments based on your feedback. Your input is essential to us, and we’re dedicated to ensuring the solution fits your needs perfectly. Feel free to ask any questions during this process—we’re here to help and support you every step of the way. 5. Convenient Scheduling: We work around your schedule because your time matters! Your convenience is our top priority, ensuring a smooth and stress-free process. We know how important a safe and well-maintained home is, and we're dedicated to giving you peace of mind. 6. Satisfaction Guaranteed: Once the work is done, we’ll make sure you’re thrilled with the results and share some handy maintenance tips. Got questions or need support? We're just a call away, ensuring you feel confident and cared for every step of the way.
- What education and/or training do you have that relates to your work?
Education and Training: Our team is proudly certified by Fortress and Richtech Industries, ensuring we bring top-tier expertise to every project. With a seasoned crew that boasts extensive industry knowledge, we deliver exceptional service every time. Plus, we're dedicated to continuous learning and development, so you can trust that we're always up-to-date with the latest advancements.