FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I usually charge a flat rate to do a requested job. The only time I will charge by the hour is when the job is something like troubleshooting, repairing an appliance or in some occurrences, certain types of emergency job requests.
- What is your typical process for working with a new customer?
Reassuring them of what we intend to do in order to fulfill their request of work to be done. Sometimes a job may require the client to sign a proposal or work contract agreement with a set payment agreement, other times we usually collect full payment at end of job. All parts supplied by us comes with a warranty of 1 year with exception to hot tub motors and hot tub heaters.
- What education and/or training do you have that relates to your work?
I am always seeking classes and or programs to further my licensing and knowledge in the skilled trades that I perform services for. I also take any knowledge learned and hand it down to my employees so we are all on the same page.