15 years in business
- What should the customer know about your pricing (e.g., discounts, fees)?
Each project is different and so is it difficult to have a flat rate that covers everything. Things like quantity, turn around time, how complex it is, if it needs to be shipped to you, the number of revisions needed, etc all impact the price. And of course 24-48 hour turn around time will incur rush charges.
- What is your typical process for working with a new customer?
The process starts with the client filling out the project exploration worksheet. I provide them with a quote that is tailored specifically to their needs. Once expectations & deadlines have been agreed upon I generally require 50% down to start work. Once ready I email proofs in pdf format. The client then responds with any needed changes or their approval. Once approved I then deliver the files & final invoice which is due upon delivery of the files.
- What education and/or training do you have that relates to your work?
I have a Bachelors of Fine Arts with a major in Graphic Design & a minor in Jewelry & Metal Smithing.