Panda Heating and Cooling Inc
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Service
Overview
Hired 200 times
Background checked
4 employees
12 years in business
Payment methods
Cash, Check, Credit card, Square cash app
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Photos and Videos
7 photos
Reviews
140 reviews
Eric J.
Central Air Conditioning Repair or Maintenance
he showed on time and completed the cleaning quickly. I wish that he would have taken pictures of the ducts before cleaning them.
Mar 19, 2020VerifiedPanda Heating and Cooling Inc's replyThank you for your feedback Eric , it was our pleasure to offer our services to you , but our company doesn’t offer duct cleaning services . We do HVAC repairs and installations only . we also offer before and after pictures of installations and hvac unit cleaning . Thank you for using panda heating and cooling , feel free to contact us with any concerns or questions .
Bishoy F.
Central Air Conditioning Repair or Maintenance
Great people called them they service me same day my unit needed parts and was ordered and installed next day
May 26, 2020VerifiedTony L.
Heating System Repair or Maintenance
Did a great job from installation through cleanup. Will be using them to install AC in Spring.
Feb 7, 2020VerifiedVignesh S.
Heating System Repair or Maintenance
Working with Panda is great. He is professional and has a good knowledge of the products. He s very responsive and is responsible for his work. He came to our house at the midnight when I faced some issue with the connection after he installed the heater. I would recommend Panda Heating for anyone.
Jan 12, 2020VerifiedJohn l.
Heating System Installation or Replacement
Bad experience. Jason arrived 1-hour late and when the installation was complete, he asked me to turn on the heat, I went upstairs and turned on the Heat. I asked him if everything is working because I didn't feel any airflow from the vents. He took a look inside the furnace and started touching things, then a big SPARK occurred. He said everything was Okay and he just blew a fuse. He went to his van and replaced the fuse. After that he said the terminal connectors needed to be replaced because they were defective. I asked him to replace it and he said he would the next day because he had other customers to help. I agreed and paid him for the install. I called him the following day and he angrily said that he is done with this job. I managed to calm him down by mentioning that the furnace is under warranty and all the parts are included. All I need him to do is go to his distributor and get the replacement part. He won't and says it's not his business. Overall, this was a horrible experience and I would NOT recommend Jason at Panda Heating and Cooling.
Sep 20, 2018VerifiedPanda Heating and Cooling Inc's replyThis is panda heating and cooling management team, please send us an email to pandacoolex@gmail.com to address your concerns and make sure everything is resolved . This is a legit company with wonderful hard working team members. Misunderstanding can happen and can be resolved . CONTACT ME pandacoolex@gmail.com
Credentials
Hasan Alkhatib
FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?- We charge $50 diagnosis fees that will be waived once repair is done - we offer free installation estimates - $25 senior discount New customer Referral program - $25 for all hvac units repairs - $100 for all hvac units installation No limit on referrals, new customers only and referrals will be mailed weekly after job is done.
- What is your typical process for working with a new customer?We are the fastest to respond then will make sure we have the right information ( first name , last name, address, email, and a phone number) . Then we offer same day appointments or as requested from clients. Will send an appointment confirmation text that has the appointment information. Then another text when ever the technician is on the way with an estimated time. Technician will arrive and explain steps to the client. After job is done , payment will be collected in any way . we accept all kinds of payments for client satisfaction ( cash, credit, checks, or money order) . The client will receive an invoice through email and a text with a review link for feedback . We appreciate all feedbacks .
- What education and/or training do you have that relates to your work?I started my education with the EPA and the Nate certification then finished the mechanical contractor licensing while in field . The best education i got is my 10 years experience with my father .