FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Customers should know that my pricing is fair, transparent, and based on the type and size of the job. Here are a few key things to keep in mind: 1. Pricing is based on the scope of work – I offer quotes based on factors like the size of the space, level of cleaning needed (standard vs. deep cleaning), and any special requests (e.g., inside appliances, windows, or organizing). 2. No hidden fees – I’m upfront about all costs. Once we agree on a price, there are no surprise charges. 3. Discounts are available – I offer discounts for: • Recurring clients (weekly, biweekly, or monthly cleanings) • Referrals – if you refer a friend who books a service, you get a discount on your next clean • First-time customers – I may offer an introductory rate depending on availability 4. Supplies included – In most cases, the price includes all cleaning products and equipment unless the client prefers I use theirs. 5. Flexible options – I can work with different budgets and create a custom plan that focuses on priority areas if needed. The goal is to offer high-quality service that feels worth every penny. I believe in building trust through clear communication and consistent results.
- What is your typical process for working with a new customer?
When working with a new customer, I follow a straightforward and client-focused process to ensure their needs are fully understood and met: 1. Initial Contact & Consultation: The first step is to listen carefully to the customer’s needs. I ask about the size of their space, the type of cleaning or service they require, any special requests, and their preferred schedule. This helps me understand exactly what they want. 2. Site Visit or Virtual Assessment (if needed): For larger or more complex jobs, I may visit the location or do a virtual walkthrough via video call to assess the condition and specific requirements. This helps me provide an accurate quote and plan. 3. Providing a Detailed Quote: Based on the information gathered, I prepare a clear, transparent estimate outlining the scope of work, pricing, and any terms or conditions. I explain everything so the customer knows what to expect. 4. Scheduling the Service: Once the customer agrees, we schedule a convenient date and time for the service. I confirm all details to avoid any misunderstandings. 5. Performing the Service: On the scheduled day, I arrive on time and complete the job to the agreed-upon standards, paying attention to detail and respecting the customer’s space. 6. Follow-Up & Feedback: After the service, I check in with the customer to ensure they’re satisfied. I welcome any feedback to improve future visits and build a long-term relationship.
- What education and/or training do you have that relates to your work?
While formal education isn’t always required for cleaning services, I’ve invested time and effort into gaining the skills and knowledge needed to provide high-quality work. Here’s a bit about my background: 1. On-the-Job Training: I started by working alongside experienced professionals, learning best practices for different types of cleaning, how to use equipment safely, and the most effective cleaning techniques. 2. Certifications: I’ve completed certifications such as [insert relevant certifications if any—e.g., OSHA safety training, green cleaning certification, or specialized cleaning courses], which taught me about workplace safety, handling cleaning chemicals responsibly, and eco-friendly practices. 3. Product Knowledge: I stay informed about the latest cleaning products and tools to ensure I’m using safe, effective, and environmentally friendly options whenever possible. 4. Customer Service Training: Because communication and professionalism are key, I’ve also developed strong skills in customer interaction, understanding client needs, and managing expectations. 5. Continued Learning: I regularly seek out new techniques, attend workshops or online courses, and stay up to date with industry standards to continually improve my service.