FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer Good, Better and Best package options for the same services to allow flexibility for our clients and their budgets. We are not the least expensive Custom Cabinets & Kitchens choice, however we offer fair costs which reflect the degree and quality of custom care requested by our clients. To begin the process we contact our client to offer them a complete free onsite or virtual estimate. When the meeting is scheduled we then take the time to go over with you the details for the goals you have for your project. After this we spend time with you to answer as many questions as you might have, we then discuss what product we will be using, the industry procedures we follow and how our company process works. We also offer you a consultation on the different types of paint products available to adjust your materials cost more comfortably within your budget. We then send you a detailed written estimate with all line items included on the same day so the you as the client can see exactly what the total cost is and can have a full understanding of the costs that amount to the final project estimate. After the estimate is reviewed by the client we will answer any remaining questions that may develop during the estimate. If the estimate is approved- a 20% labor deposit is required to schedule your projects position on our calendar, and we will work around your schedule to make the project times most convenient for your daily plans.
- What is your typical process for working with a new customer?
Once a new clients has been brought on, We schedule a color consultation for those clients who may need or would like some extra support in selecting their projects color and design choices. This consultation can be done either in person or virtually. Aelianna will discuss with you your goals and project vision and together you will go over the current furniture, natural lighting, flooring, decor and countertop materials in your home to best cultivate the options which most suit your end vision. This process can be done through a full 3D Virtual Design for you to more clearly visualize your home project and design choices if you so choose to use this resource. We explain every step of the work to be done and make sure it incorporates everything you're looking for. Additionally we work with you throughout the process to make sure, not just the outcome is as expected, but that the process is smooth and seamless for you and your family. We contact our clients every Monday and Friday with a timing and project update, and all projects go through a thorough final walkthrough between both yourself and Jacob to ensure everything is exactly in order and to not only industry standards but to our clients standards.
- What education and/or training do you have that relates to your work?
We have a combined 16 years of experience working directly with clients designing and remodeling kitchens in both LA and Michigan. We are licensed, bonded and insured. Jacob C. Chinarian has extensive and detailed training here in his home state of Michigan specializing in custom cabinet refacing and refinishing, glazing, specialty cabinet finishes and cabinet installation as well as a lengthy background in both interior and exterior painting services which include but are not limited to; walls, doors, trim, decks, ceilings, seam repair, drywall repair, wallpaper removal, windows and specialty design work. Aelianna Leone has worked directly with clients in designing and managing full kitchen remodels in Southern California for an LA based home remodeling company since 2013. Her 3D Virtual designs include cabinets, quarts and granite countertops, backsplash, flooring, lighting, fixtures, islands and full color consultation.