Resolve Conflict - Mediation
It’s free with no obligation to hire
This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:
Maintain 6 feet of distance from customers
Wear masks during the job
Wear gloves during the job
Disinfect surfaces touched during the job
Photos and Videos
Read reviews that mention:
- Amanda M.
As per our experience, we will consider Mr. Tomko for future mediations. He is very professional and helped in every way. We appreciate the help and the facilitation he provided.Dec 17, 2020Verified
- Cindy F.
Mike worked on my case immediately. He did his best for a bad situation with the defendant. He explained everything clearly and concisely. Most of all his quick response got the court mandated arbitration done and out of the way.Dec 3, 2020Verified
- Raymond B.
Michael was very professional and provided a quality environment for us to conduct mediation. He used only a small portion of time explaining the mediation process to my client and did so even though my client needed an interpreter during the mediation. I appreciate that he remained unbiased, but also gave professional judgment on the facts in our matter. He was helpful and made the mediation experience easy and stress free.Dec 17, 2020
- Robert D.
Resolve Conflict - Mediation surpassed our expectations. They displayed a good understanding of our needs and developed a constructive discussion between the parties. This enabled us to quickly reach a mutually acceptable resolution.Nov 3, 2020
- Kade H.
Mike gives great advice and knows his job well, his level of professionalism is unreachable.Dec 17, 2020Verified
- What should the customer know about your pricing (e.g., discounts, fees)?Mediation cost is $150/ hr. A non-refundable deposit of one-hour is due at the time of scheduling. The deposit is applied toward the first hour of mediation. Additional mediation time is billed in hourly increments.
- What is your typical process for working with a new customer?Mediation consists of the following steps: 1) Pre-mediation conference/ in-take call: Prior to the mediation, Mike will reach out to both clients to explain the mediations process, assess the appropriateness of the case, and assist each client with video conferencing (Zoom) technologies so they are prepared for the mediation session. 2) Welcome and Introduction: At the start of the mediation session, Mike will introduce both parties to the mediation process, discuss roles and responsibilities, and review the agreement to mediate. 3) Statement of Problem: Each party will have uninterrupted time to share their side of the matter. The initiator of the complaint will speak first about the dispute and what they need to resolve the issue. Once they finish, the other party (respondent) will have an opportunity to share their perspective of the matter. 4) Information Gathering: During the information gathering stage of mediation, each party along with Mike will ask probing questions about the dispute to ensure that all of the issues are clearly understood by all. 5) Generating Options: Once the issues are understood, Mike facilitates problem solving of each identified issue. Sometimes during this stage of the process, the parties are placed into different zoom sessions (breakout rooms) so that Mike can initiate confidential discussions to dive deeper into the issues and possible remedies. 6) Evaluate Options / Negotiate: After the parties have generated a list of possible solutions to resolve the dispute, Mike helps the parties evaluate the options and negotiate with each other to find a solution that meets the needs of both sides. 7) Agreement: When the parties are able to come to a satisfactory agreement, Mike will help document the mediation agreement and, when required, complete any necessary court documentation.
- What types of customers have you worked with?I help customers resolve nearly any type of dispute. Although many of the issues that come to mediation are similar, no two mediations are the same.