BWS Plumbing, Heating & Air Conditioning

$89/service call

(waived if hired)

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Zip code

Type of heating system

Building height

Heating system problems

Responds within a day

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About

We are a family of elite heating, air conditioning, and plumbing professionals here to provide the Twin Cities community with a pathway to a higher-level service experience that exceeds expectations. Since 2009, we’ve proudly earned our reputation as the most knowledgeable in our industry through our dedication to continuous improvement – and our desire to do more, go futher, and provide greater value to every customer. We are a united TEAM, 100% committed to raising the bar to provide Service A Better Way, Every Step of the Way.

Overview

Hired 4 times

Serves Eden Prairie, MN

30 employees

17 years in business

Business hours

SunClosedMon7:00 am - 6:00 pm

Payment methods

This pro accepts payments via Cash, Check, and Credit card.

Social media

Facebook

Services offered

Type of heating system

Heating system problems

No problem, just need maintenance

No heat

Not enough heat

Unusual noises from inside

Building height

Single-level

Two-story

Three-story

Projects and media

Reviews

Customers rated this pro highly for punctuality, work quality, and professionalism.

Exceptional 5.0

87 reviews

5

98%

4

2%

3

0%

2

0%

1

0%

Read reviews that mention:

Past Customer

May 25, 2025

•

From Google

Brandon was courteous, professional, and heads down concentrating on his duties. Got thru the a/c inspection and maintenance without any issues, and then gave me a detailed report of what he found and what I needed to do to maintain the life of my system.

BWS Plumbing, Heating & Air Conditioning's reply

Thank you so much for the 5-star review! We're thrilled to know you had a fantastic experience with us.

Past Customer

Jun 5, 2025

•

From Google

Awesome job! Professional timely service and quick turnaround time. A great competitive price compared to the others I contacted. Well definitely be using them again soon!

BWS Plumbing, Heating & Air Conditioning's reply

We appreciate you taking the time to leave us a review. Thanks!

Past Customer

Jun 3, 2025

•

From Google

I had Cam over to assess my need for a new sump pump. He was friendly, professional and knowledgeable. In just 10-15 minutes, he answered my questions and provided an estimate. I'll be happy to follow up for installation. It was an excellent customer experience.

BWS Plumbing, Heating & Air Conditioning's reply

Thank you so much for taking the time to leave us a 5 star review!

Past Customer

May 28, 2025

•

From Google

Brandon was very professional and honest. He was on time and explained everything he was going to do and then showed us the ins and outs of our air conditioning unit. Brandon did not try to upsell us. We appreciated his expertise.

BWS Plumbing, Heating & Air Conditioning's reply

We are so glad to hear it! Thank you for your review!

Past Customer

May 21, 2025

•

From Google

I need to change my previous review (below), I have changed the review from a 1 star to 4 stars.(4 because I had to go through some hoops to get things resolved) After my previous review I was contacted by John via a phone call. He was VERY courteous and professional. He reviewed my situation and invoice and realized that BWS had indeed made a mistake in pricing and has now rectified the situation. He explained the series of events which led to the mistakes, I appreciate the ownership of these mistakes and believe this is what had happened. The workmanship was good and the tech was professional. With this situation being resolved, I would recommend this company at this point. Again, I appreciate when a company can own its mistakes and make things right with the customer.Outrageous price of $2300 (and this was after some $ was taken off the original total) for 2 inexpensive parts, less than $300, and less than 2 hours of labor for a plumbing issue. We were NOT presented with the estimate ahead of the work being done. If we would have been we would not have gone ahead with the work. The tech completed the work THEN came in with the price and asked for payment and electronic signatures on a device for work being completed as he put it and for our credit card payment, we still had not seen an estimate or invoice. I had to ask for it so we could understand the extremely high pricing. I will admit that it was our bad for giving payment and signing anything without reading it but we were just caught off guard by the whole situation. After he left I looked at the email sent with the paperwork and saw at the bottom that it was supposed to have been an ESTIMATE/invoice which was concerning. I then called their office right away to understand this and no one was able to help right away so I sent the email as well and finally received an email with excuses. If I had known the price ahead AND signed off on it I would not be questioning this company. Also, be aware there are MANY fees attached to their pricing: ex. Fuel charges, dispatch fee (ours was $450 not listed on their website), service fee, admin costs, the list goes on. This company has good google reviews (which I now believe are false reviews or the negative ones are buried) which is why I used them but if you dig a little deeper and filter lowest ratings first on the platforms you will find many negative reviews regarding this company, I figured this out after the fact. I see that many of BWS responses to the negative reviews suggest you call their office to resolve, Good luck getting a phone call back or any resolution. They are completely taking advantage of their customers. Please do yourself a favor and look elsewhere for your plumbing needs.

BWS Plumbing, Heating & Air Conditioning's reply

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront pricing to let you know the entire cost of the project prior to completing any work. We believe in transparecy and pride ourselves on serving the customer a better way, every step of the way.
What education and/or training do you have that relates to your work?
All of our Technicians and Plumbers are licensed. We also believe in continously investing in our teams through ongoing training both inhouse and specialty trainings and additional certifications.
How did you get started doing this type of work?
3 Generation Family Business.

BWS Plumbing, Heating & Air Conditioning

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