Smart Cloud LLC is a company founded by a young entrepreneur with a passion for technology and sharing knowledge. We are dedicated to serving our clients with the utmost respect, urgency, and professionalism while offering services for every novice or expert user out there. From basic computer support to an extensive phone repair, explore the options and packages we offer that suits your needs!
With years of experience, an unmatched love for technology, and a dedication to customer service, we want to make sure every client is happy with our services. Our dedication to customer service extends further than just saying it. With quick responses, punctual appointments, and honest opinions, we have created a culture around our support that you won't receive anywhere else.
We offer multiple warranties and guarantees including a 60-day service warranty, a limited lifetime parts warranty, and a completion guarantee.* These allow you to confidently know you will be happy with all of our services whether it goes off without a hinge or if something comes up that requires further assistance.
We perform certain safety & sanitation protocols during any service to help keep the spread of COVID-19 down to a minimum.
Overview
Hired 125 times
Background checked
1 employee
6 years in business
Business hours
SunClosedMon10:00 am - 7:00 pm
Payment methods
This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, and Samsung Pay.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2021
Services offered
Topic areas
Understanding pc
Spreadsheets
Word processing
Email
Work location
I travel to my customers
I work remotely (phone or internet)
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
75 reviews
5
99%
4
0%
3
0%
2
0%
1
1%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Noah B.
Mar 1, 2024
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Hired on Thumbtack
Thomas was able to come into my custom build remotely and help me resolve my issues with speed, poise, and professionalism.
He also gave me a root cause, and what to do again if the issue persisted.
Thomas has my 10/10. From one techie to another, he is very competent. I would highly recommend him. Thanks again Thomas!!
Details: PC • Desktop • Slow computer performance • My home, venue, etc. • Remotely (phone or internet) • At the pro’s location
Computer Repair
Kaden C.
May 14, 2021
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Hired on Thumbtack
At first, I was a little skeptical about using Thumbtack to complete my computer repair. After all, I would be trusting my computer ($1400) to a complete stranger. As a college student, I can’t really afford to buy another one. However, when I found Smart Cloud, I was impressed with how quickly they responded to my questions, and I started to believe that it was a trustworthy company. They were great at responding quickly to all of my questions.
One thing that I was very happy about was the repair price that they gave. Originally, I took my computer to the Apple store, and they wanted to charge me $520 to fix my broken touchbar. Smart cloud offered to fix it all for almost $350 cheaper. I was very impressed.
My only complaint about Smart Cloud is that two of my number keys on my laptop came back warped (my guess is from the heat gun to remove the old Touch Bar). But, really it is not a big deal. They work fine, they just look bad. I found some replacement keys online for $10 each that I’ll probably invest in.
At the end of the day I will be retuning to Smart Cloud for my future repairs. I would recommend anybody who is needing a repair to seek services from here.
Details: Mac (Apple) • Laptop • Cracked or damaged screen • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Smart Cloud LLC's reply
Kaden,
We highly appreciate your review, as reviews are the backbone of our business. We apologize about those keyboard keys. That should have been caught in our quality check, so we could’ve taken care of it immediately.
We have messaged you about getting those 2 keys fixed for you under our 60-day service warranty. We look forward to hearing back from you. Despite this hiccup, we are grateful you felt you were in trustworthy care with your laptop and are pleased that you would return to us.
Again, we apologize about any inconvenience this may have caused you. We hope you have a wonderful rest of your day!
Computer Repair
Samantha T.
Mar 12, 2021
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Hired on Thumbtack
Quick responding to my messages and inquiries, super helpful in finding answers. My laptop was shipped, fixed, and returned in roughly a week, and was very reasonably priced. Would highly recommend!
Details: PC • Laptop • Cracked or damaged screen • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Stephanie C.
Oct 13, 2021
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Hired on Thumbtack
The guys that came were the best. They said it’d take an hour and a half to do the job and it took them 30 minutes and it is so nice too! They also let me know about other services and I’ll make sure I call them for any of my electronic needs!!!
Details: Wall mount • Not sure, need professional's help to determine • Yes, already have a mount/stand • Articulating • None
TV Mounting
Julie F.
Apr 16, 2021
•
Hired on Thumbtack
Thomas from Smart Cloud was great to work with! He was very friendly and thorough in his work and made sure to communicate things along the way while they repaired my daughter's iPad. I would use Smart Cloud again in the future and have already recommended them to friends.
Details: iPad • Broken or cracked screen • At the pro’s location • My home, venue, etc.
Phone or Tablet Repair
Credentials
Background Check
Thomas Kirschbaum
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing offers flexibility and value, with options to meet various needs:
Hourly Rates: $120/hour for on-site support and $60/hour for remote support.
Fixed-Price Services: Includes services like data backup and PC setup starting at $89.99.
Memberships: Our annual memberships start at $169, providing included service hours and discounts on additional support.
Discounts: We offer 15% off for first responders, active military, and veterans.
Business Packages: We provide managed IT service packages with a 20% discount for Forest Lake Chamber members.
Feel free to reach out for any additional details or to find the right option for you!
What is your typical process for working with a new customer?
At Smart Cloud, we make it easy for new customers to get started:
1. Initial Consultation: We start with a call or message to understand your needs. This helps us assess the type of support that’s best for you—whether it’s remote or on-site.
2. Service Recommendations: Based on your needs, we’ll recommend specific services, membership options, or custom solutions to fit your goals and budget.
3. Estimate and Scheduling: We provide a clear estimate and set up a time that works for you. If it’s an urgent issue, we’ll do our best to schedule support as soon as possible.
4. Service Delivery: Our skilled technician (currently myself as the sole tech) provides the support, either remotely or on-site. We aim to resolve issues efficiently and keep you informed along the way.
5. Follow-Up and Support: We offer ongoing support, including discounts for members and priority service for Managed IT clients. After each service, we check in to ensure everything is working as expected.
Our goal is to make tech support easy, efficient, and personalized for each customer.
What education and/or training do you have that relates to your work?
Thomas received his Comp TIA A+ certification through his high-school. He has had 4 years of school experience, 3 years of experience from Staples, and countless hours helping his friends and family. He is always willing to learn and improve himself so that he can help others that may need it. If he doesn't know the answer to your question, he will do the research to learn about your specific situation and provide honest feedback based on his research.
