FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We use upfront, flat-rate pricing, not hourly billing—so you’ll know the exact cost before any work begins. After diagnosing the issue, we clearly explain your options and pricing so there are no surprises. We also offer Advantage Plans, which include 15% off most repairs along with added benefits like priority scheduling and ongoing maintenance savings. Our goal is transparency, fairness, and helping you make a confident decision—before the work starts.
- What is your typical process for working with a new customer?
When a new customer contacts us, we start by listening to your concerns and scheduling a convenient appointment. When we arrive, we perform a thorough evaluation of your system to identify the issue and check for any related safety or performance concerns. We then explain what we find in plain language and provide upfront pricing so you know the cost before any work is done. Once you approve the option that works best for you, we complete the work with care and professionalism. Before we leave, we review the results, and answer any questions.
- What education and/or training do you have that relates to your work?
Our technicians receive ongoing professional training specific to heating and cooling systems, safety standards, and best practices for residential HVAC service. This includes hands-on technical training, manufacturer education, and continuing education to stay current with equipment, codes, and evolving technology. As part of the Aire Serv network, our team follows established service standards and focuses on clear communication and homeowner education—so customers not only receive quality workmanship, but also understand their system and options with confidence.