FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
KEYCITY offers military discounts and senior discounts as well.
- What is your typical process for working with a new customer?
At KeyCity Electric, we follow a structured process to ensure safety, efficiency, and professionalism when working with new customers on electrical projects. Here’s how we typically approach each project: Initial Consultation: Understanding Requirements: We start by discussing the customer’s needs, preferences, and any specific requirements for the project. Site Visit: We conduct a site visit to assess the existing electrical systems and identify any potential challenges. Proposal and Planning: Detailed Proposal: We provide a detailed proposal outlining the scope of work, materials needed, estimated costs, and timeline. Approval: We obtain approval from the customer before proceeding. Preparation: Safety Measures: We ensure all safety protocols are in place, including proper PPE (Personal Protective Equipment) and lockout/tagout procedures. Materials and Tools: We gather all necessary materials and tools required for the job. Execution: Installation/Repair: We perform the electrical work as per the plan, ensuring all work complies with local codes and standards. Quality Checks: We conduct regular quality checks to ensure the work is being done correctly and safely. Testing and Inspection: System Testing: We test the electrical systems to ensure they are functioning correctly. Inspection: We conduct a final inspection to verify that all work meets the required standards and regulations. Customer Walkthrough: Review Work: We walk the customer through the completed work, explaining any important details and answering any questions they may have. Documentation: We provide any necessary documentation, such as warranties, manuals, and inspection reports. Follow-Up: Feedback: We request feedback from the customer to ensure they are satisfied with the work. Maintenance Tips: We offer maintenance tips and advice to help the customer keep their electrical systems in good condition.
- What types of customers have you worked with?
Schools, offices, gas stations, compressor stations, houses, apartments and farms. KEYCITY has worked in almost every sector of business from houses to the various industrial areas .