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Mr. Rooter Plumbing of the Twin Cities
Mr. Rooter Plumbing of the Twin Cities

Mr. Rooter Plumbing of the Twin Cities

Discounts available
Discounts available
$59/on-site estimate

(waived if hired)


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Introduction: Our priority is to provide the highest level of customer service and to meet our customers' plumbing, drain and sewer needs. We know that plumbing emergencies are enough of a headache without dealing with an ornery customer service rep or repairman. We offer a warm voice, a courteous call, and a convenient process. We make your emergency a priority for us, scheduling service as quickly as possible to resolve your problem. Our plumbers are the same way—they treat your home with respect and consideration. We wipe our feet on our own mats, we wear shoe covers before entering your home, and we’ll offer you a fair assessment of your plumbing situation and how much it will cost to handle it. Our prices are flat-rate and upfront, so you don’t have to worry about inflating prices as the job goes on. We are the plumbing, drain and sewer experts because that's all we do!
Overview

Hired 107 times

12 similar jobs done near you

Background checked

Verified business

License verified

31 employees

19 years in business

Payment methods

Cash, Credit card

Social media

Facebook, Instagram, Twitter

This pro indicated that they reviewed CDC safety guidelines for COVID-19 and pledged to do the following:

Maintain 6 feet of distance from customers

Wear masks during the job

Wear gloves during the job

Disinfect surfaces touched during the job

Featured Projects

15 photos

  • Shower Valve and Trim Replacement

    Plumbing Pipe Repair

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Very good 4.5

74 reviews

5
82%
4
4%
3
3%
2
7%
1
4%

Read reviews that mention:


Cheryl L.

Plumbing Pipe Repair

The experience was beyond my expectations. In contract to other estimates, this company was excellent, from communications in setting up the appointment, to the presentation, to the professionalism of the plumber and the fair estimate and quality of the work. The respect towards me and to my home was exceptional. I already have a couple other projects where I would love to work with Mr. Rooter Plumbing and Josiah again. Thank you from a completely satisfied customer.
Mr. Rooter Plumbing of the Twin Cities's reply
Dear Cheryl, Thank you for sharing your exceptional plumbing experience with Josiah and Mr. Rooter Plumbing. We are not the cheapest especially compared to handymen on Thumbtack. We take pride in our professional plumbing company which employs reliable, courteous and honest service technician. I’m sorry you had a poor experience with other companies but I’m glad you found us. Thank you for appreciating what makes Mr. Rooter different from the rest. We look forward to sending Josiah to help you with any additional projects when you’re ready. There’s a reason they call us MISTER!
May 25, 2021
·
Verified
Steven C.

Sink or Faucet Repair

Very fast and friendly service, did a great job, and the value was just right. I will definitely use them again for any plumbing needs I have!
Mr. Rooter Plumbing of the Twin Cities's reply
Dear Steven, Thank you for the fabulously descriptive review of Aaron and Rex’s customer service. Thank you for your service to our country. I’m glad we were able to show our gratitude by providing a military discount on the work performed. We love loyal customers and it would be our honor to resolve any future plumbing, drain or sewer needs that may arise.
May 14, 2021
·
Verified
Matt O.

Plumbing Pipe Installation or Replacement

Can't really rate Mr Rooter's Plumbing experience since I had to cancel the appointment. However, phone conversations were very professional and customer-service oriented.
Mr. Rooter Plumbing of the Twin Cities's reply
Dear Matt, Thanks for the 5 star review, just for the interaction with our office staff. I will share your comments with them. They are our front line and they work very hard to match the plumber with the correct skill set for the job described, all in a time frame that meets our customer's needs. I'm sorry you had to cancel your appointment. If you have any additional plumbing or drain concerns please contact us and we'd be happy to help you out.
Mar 27, 2021
·
Verified
Jay S.

Sink or Faucet Repair

Took the hose apart and found the source of the problem. Also checked out other plumbing issues around the house and gave me a quote on fixing them.
Mr. Rooter Plumbing of the Twin Cities's reply
Dear Jay, Thanks for the 5 star review and sharing your Mr. Rooter experience with other great Thumbtack users. Please give us a call if you'd like to go through with any of the proposed long-term fixes. There's a reason they call us MISTER!
Feb 6, 2021
·
Verified
Julie B.

Sink or Faucet Repair

They were able to give me options of repairing and replacing so I knew what could be done. Once I decided they were able to complete the product that same day. Did great work!
Sep 16, 2020
·
Verified
Credentials
License

License Type: Plumbing Contractor (Business) (MN)

License verified on 4/27/2021

Business Verified

Mr. Rooter Plumbing of the Twin Cities verified

Background Check

Antonio Perez

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We charge a small dispatch fee of $59 to send a qualified service professional to your home to provide a flat-rate on site estimate. Our service professionals are trained to assess the situation and help educate our customers about their plumbing issue and provide options with flat-rate pricing prior to beginning any work. The $59 dispatch fee is applied as a credit to any work performed. We offer discounts and coupons on our website mrrooter.com/minneapolis and occasionally on Google and Facebook. Our Advantage Plan members receive serval perks as well as our absolute lowest price. We are not the cheapest, nor are we the most expensive. We are a professional plumbing, drain, and sewer company that will provide you a reliable, courteous and professional plumbing experience. We are the experts, the handymen call when they get over their heads.

  • What is your typical process for working with a new customer?

    We welcome the opportunity to work with new customers. Our customer service representatives are trained to assess your plumbing needs and assign a service professional suited to meet those needs. We generally schedule our appointments for 2-hour windows and will contact you before your service professional arrives letting you know they are on their way. When our service professional arrives, they will wipe their shoes on their own door mat, will wear shoe covers when entering your home and follow all CoVid19 compliant protocols. Your service professional will help educate you about your plumbing and provide you options to resolve your issue. They will then provide you the cost for each option so that you know the expense before any work begins. Generally, the technician is prepared to perform the work immediately unless specialty parts must be ordered or it is a large multiple day project. In this case an alternate appointment time would be scheduled that meets your needs. If you'd like to get a second opinion or think about the proposed work, all estimates are good for 30 days and the the $59 dispatch fee will still be applied as a credit.

  • What education and/or training do you have that relates to your work?

    Training is a big part of our company. We understand that a well-trained team provides a better customer experience. As such, we have developed a versatile training program that we follow to help improve our team’s skills. Our plumbers are licensed, which means our experience is backed by high levels of training and continuing education. When you call us, you can be confident knowing you are getting service from plumbers who know how to handle your problem effectively, with the least amount of time and money.

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