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About
I'm Jake, a Southwest Florida IT and security pro with 14 years of experience, from enterprise help desks at UnitedHealth Group to 6+ years running all IT for a mid-sized company. I help homes and small businesses with computer repair, virus removal, Wi-Fi and network fixes, security cameras, smart home setups, and TV mounting. I explain things in plain English, show up on time, and follow up after the job to make sure everything is working. Remote help is available on weekdays, and on-site visits are available on weekday evenings.
Overview
Hired 144 times
Background checked
1 employee
7 years in business
Business hours
SunClosedMon8:00 am - 5:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, and Venmo.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2025
2021
2020
Services offered
Computer issue
Computer not turning on
Slow computer performance
Virus or malware
System error or blue screen
Computer type
PC
Desktop or laptop
Desktop
Laptop
Projects and media
Projects and media
Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Excellent 4.9
97 reviews
5
92%
4
6%
3
0%
2
0%
1
2%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Justin W.
Mar 16, 2026
•
Hired on Thumbtack
Jake installed a new computer workstation in my home office for medicolegal consultation with advanced imaging. He had to do troubleshooting of my mesh network, and now I have a stellar connection all over the estate. Also he helped me get my home security cameras to store ans back up the video footage on a network storage device. Very knowledgable, promptly arrives on time, responsive to my texts after he left the site for small little issues that arose, and then he came back another time to troubleshoot another security and network problem. I would recommend using nexgen sysops for IT consultation without reservation.
Details: Commercial (Office) • Technology support • Computer • My home, venue, etc.
Network Support Services
Jennifer B.
Jan 4, 2026
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Hired on Thumbtack
I was very pleased with the quick response I received with my computer issue. The communication was not rushed and all questioned professionally answered.
Details: PC • Desktop • Computer not turning on • My home, venue, etc.
Computer Repair
Marilyn E.
Jan 27, 2026
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Hired on Thumbtack
Jake arrived on time and went to work on my wireless router and monitors. He was patient as he described the problems and how he was going to fix them. He also suggested ways to improve the system.
Details: Personal (Home) • Network setup and installation • Computer • My home, venue, etc.
Network Support Services
Angel S.
Jun 9, 2025
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Hired on Thumbtack
Jack answered my request immediately and showed up in 30 minutes at my house. He worked and resolved my issues in a short period of time and showed me some details that will help me if I have any problems in the future. Excellent work and a 100% recommendation.
Details: Personal (Home) • Technology support • Computer • My home, venue, etc.
Network Support Services
Isaiah L.
Apr 12, 2025
•
Hired on Thumbtack
Arrived 2 hours after being notified. Wasn’t able to help me day of because of my computers specific issues, however he maintained contact with me and helped me figure out the issue and fix it days later. Amazing service.
Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Credentials
Background Check
Jake Lavalla
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
Labor is $125/hr. Remote work is billed hourly. On-site jobs get a flat quote plus a travel fee: $50 within 30 miles of Port Charlotte, $100 beyond that. TV mounting is $150 for the first TV and $75 for each additional TV, with no travel fee.
What is your typical process for working with a new customer?
Tell me what's going on and I'll ask a few questions, then give you a clear quote before any work starts. Many issues can be fixed remotely the same day. For on-site work, we schedule a weekday evening visit. When I finish, I explain what I did and how to avoid the problem in the future.
What education and/or training do you have that relates to your work?
ITT Technical Institute, Associate degree in Network/Systems Administration (3.54 GPA), plus 14 years of hands-on IT work in healthcare, enterprise, and small business.
