FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing depends on the size, condition, and complexity of your water feature, as well as the type of service needed. We provide clear pricing before work begins so you know what to expect. Many of our services have starting prices or can be estimated ahead of time (examples on our websites), while repairs and troubleshooting may need a standard $295 on-site Diagnostic Service first. We also offer seasonal service packages and savings when multiple services are scheduled together like as part of a maintenance plan or a larger project. Our goal is to provide a knowledgeable, professional pond and water feature service that solves the problem correctly and keeps your feature enjoyable long-term.
- What is your typical process for working with a new customer?
We start by learning about your pond, waterfall, or fountain and what you’re hoping to accomplish. Photos and a few details are often enough for us to recommend the best next step. From there, we’ll provide an estimate when possible or recommend an on-site Diagnostic Service if we need to evaluate the water feature in person. Once you’re comfortable with the plan, we’ll get your project or service scheduled. We try to keep the process simple, communicate clearly along the way, and make sure you understand your options before moving forward. We also have business software systems in place to remind both you and our team of next steps, so nobody gets forgotten or left wondering what happens next.
- What education and/or training do you have that relates to your work?
We take continuing education seriously because ponds and water features are a specialized trade. Our training includes hands-on education in ecosystem pond construction, filtration, pumps and plumbing, water quality, leak diagnostics, maintenance, and repair. We are also a certified pond contractor through the Certified Aquascape Contractor network with national and international awards. We regularly attend industry training throughout the winter months and even during our busy season, manufacturer academies, conferences, and hands-on workshops to continue improving how we build, diagnose, and care for water features. Just as importantly, we’ve gained years of real-world experience working on hundreds of ponds, waterfalls, and fountains throughout Minnesota and around the country. Every water feature teaches you something, and we’re always learning.