FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I always charge time and material. I believe it is the most fair pricing there is, Some companies charge by way of flat rate. Flat rate charges are typically 2-3 times the cost of time and material. If a customer wants to know up front the cost, I can estimate before I start. I don't want to do one job for a new customer, I want to build a long term relationship.
- What is your typical process for working with a new customer?
Asking them what I can do to help them, offer options and solutions. The more I can get to know a customer, the better I am able to help.
- What education and/or training do you have that relates to your work?
I went through 6 years of school while working as an apprentice. I've been working as a service plumber for 20 years, and have held a masters license since 2009.