What advice would you give a customer looking to hire a provider in your area of work?
Please, Please look for a groomer that views your pet as the precious animal that you love and cherish. Not all, but some groomers are only in it for the paycheck and could really give two hoots about what it takes to acheive the required service goals. When you bring your pet to me, they are loved and spoiled and I cater to what your pet likes and/or dislikes. For instance: if your pet is matted but you wanted a longer haircut I do the best I can with all available methods to achieve our goal... BUT... if it is stressful or painful for your pet, I remind myself that the only difference between a good haircut and a bad haircut.... is about a week ! My personal goal is that your pet goes home HAPPY!
What questions should customers think through before talking to professionals about their project?
I really wish pet owners knew what really goes on when they leave their pet at a local grooming shop.
So many places just put the poor pooch in a kennel until they want to or have the time to groom them. If it is safer or more comfortable for them to be in a kennel... then why do they NOT give them something comfortable to lay on, even a dry towel is better than cold metal grate.
Did you know that more than 70% of grooming facilities use a cage dryer? It doesn't take long at all for a busy facility to forget or lose track of how long your pet has been in the cage with that hot forced air blowing on them and there is no such thing as a groomer that knows your pets health history, thus, resulting in an emergency vet visit and or totally avoidable death of your beloved family member. Any facility that is fancy schmancy or too large or has more than two groomers that come in contact with your pet scares me to death. Please keep in mind GROOMING DOES NOT TAKE ALL DAY (there are large breed and geriatric exceptions). Oh, one more thing,(only one, I promise) Have you ever been to a groomer and not gotten the haircut that you asked for but instead got a really short or shaved and embarrassed pet to take home? And don't forget the matted coat upcharge...and another upcharge because your pet was aggressive.. now a $50 bill is somehow DOUBLED ! here's an FYI... a short or shaved coat is much quicker and easier for the groomer and yes at times is what needs to be done for the health and comfort of your pet. BUT... then why the upcharge? Only because its a quick bonus for the groomer ! Sure you have the option to pay more if you want the longer coat and you insist that the groomer work with the matts... but remember that CAN be painful for your pet if the groomer 'don't care'.