FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is simple and transparent so you always know what you’re paying for. We price by volume, which means you typically only pay for the space you fill in our trailer. We give clear estimates upfront, based on our live estimate, videos or photos, and we honor them when we arrive. If there are items that require a disposal surcharge, like appliances with refrigerant, tires, or unusually heavy materials, we explain that clearly before the job begins. Our goal is straightforward. You should feel confident in the price, confident in the process, and confident that your cleanout is being handled by professionals who respect your home and your budget.
- What is your typical process for working with a new customer?
We try to keep the entire experience clear, organized, and stress-free. We either jump on a FaceTime call (best option) or you send a full video of the space/items or you send pictures that clearly show the space/items. This gives us everything we need to understand the scope and give you accurate pricing. We give you a straightforward estimate. We base most estimates on 3 factors: total volume of items hauled away, average disposal fees and surcharges, and the time it takes to get the items on our trailer. We schedule a time that fits your day: most cleanouts are booked same-day or next-day because speed matters when you’re trying to get space back in your home. We walk the space with you before we begin: this is where we confirm the final price (if we didn't do a live estimate), talk through anything unique about your project, and make sure we protect your floors, walls, and entryways. We handle the full cleanout from start to finish: we load everything, sort what can be donated or recycled, and sweep the area so it looks cared for, not just emptied. You pay when the job is complete: cash, check, card, PayPal or Venmo. We have "tap" accessibility as well. Whatever is easiest for you. Most customers tell us the same thing when we’re done: they can’t believe how fast and easy the entire process was. Our goal is to deliver that experience every single time.
- What education and/or training do you have that relates to your work?
I come from a strong operations background and I take customer service seriously. Everything we do is based on safe lifting, smart loading, and treating your home with respect through a before and after audit. I’ve spent a lot of time learning industry best practices for junk removal, recycling, item separation, and light demo so you’re getting a clean and professional service every time.