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It was almost a year ago but I do remember being very pleased with their thoroughness and the job was well done. I’d had zerorez and other carpet cleaners out and I feel that this company did a better job and a better price than their competitors. I’d be a repeat customer.Sep 17, 2019Verified
I would highly recommend National Dusters for carpet cleaning. They were very prompt and professional. Carpet looked awesome.Mar 31, 2017Verified
They arrived two hours late. After Carlos got here he was very professional and did an excellent job of cleaning my carpet. He made up for the lateness. I would have them again.Oct 20, 2017Verified
Showed up right on time. Cleaned carpet in entire house , a large area rug and a couch. Very good job ! Total price quote online. No extra charges.Jan 2, 2017Verified
The carpet cleaning itself was done well. They originally screwed up our appointment and it wasn't until I called them that they realized it. They didn't really offer anything to make up for the inconvience. Luckily we had time the next day to fight it in and got it done because we were on a time crunch. I would use them again just hope next time they come when the confirmation email says.Oct 1, 2016Verified
- What is your typical process for working with a new customer?For customers looking for recurring services we like to send out Veronica to do a walk through (Free of charge) so we can give an accurate estimate. We are usually pretty close to our first estimate, but its good to get more detail and talk with our customer so we are all on the same page. For one time cleanings our initial bid is for a block of hours, usually at a lower hourly rate. If the cleaning takes longer than our Thumbtack bid we first get permission from the homeowner to continue and then the additional hours are billed at our normal one time rate.
- What education and/or training do you have that relates to your work?We've been in the cleaning business for many years. Our carpet technician attends training sessions with IIRC, and our home cleaning techs receive ongoing training with our lead trainer.