FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
All pricing is negotiable depending on clients expected deliverable
- What is your typical process for working with a new customer?
1). Review requirements/deliverables 2). Assessment of the project/initiative to determine project status and next steps Output: finalize requirements if there is a difference between the initial requirement review (adjust rate if applicable) 3). Create project plan/roadmap of activities to be completed 4). Identify project phases to be completed 5). Set up status reporting 6). Customer review and sign off
- What education and/or training do you have that relates to your work?
ITIL Certification Project Management Customer Service Management People Change Management Quality Management Certification (Crosby) Quality Management facilitation certification Executive Quality College (Crosby) Normandale College Kaplan University 25 years in executive management coupled with 11 years consulting experience Note: Member of Knowledge IT Co-op (KIT)