- What should the customer know about your pricing (e.g., discounts, fees)?
I love being able to solve and repair whatever the customers request is. I absolutely hate the money side of being in business. Until people get to know me and the service I provide I think whatever rate I charge is seen as excessive. Customers need to consider all the expenses that are incurred just to provide this service. Listing just a few expenses would include vehicles, fuel, tools, insurance, advertising, taxes and so forth. My bids take all these things into account. In my many years in this line of work I have had to come in and clean up the mess made by the company or person who had the low bid.
- What is your typical process for working with a new customer?
I provide free inspections and estimates for all my customers. I encourage customers to let me know if something I am doing is not actually what they expected so we can make sure we are on the “same page” so to speak and quickly identify areas of miss-communications.
- What education and/or training do you have that relates to your work?
The actual service I provide in large part comes from years of hands on experience across many trades. While it is taught in schools, a person does not come out of school ready to complete with a seasoned technician. My education was in business management and computer science. (More than a few years back) While that is helpful in running a business, my education in the “school of hard knocks” is what will be of benefit to my customers.