Ovian LLC - IT Support - St. Louis, MO (or Remote)

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Introduction: I've helped hundreds of people with the repair, setup, fix & other Computer/Router related problems. I'm willing to help you at one of the most moderate rates available on the market. 100% Remote IT support is also available. Please call/SMS or email! Consultation is always free (1st 15 Minutes)! I may have fewer than average reviews, but that's because I'm new to Thumbtack but I'm not new to the IT field (have 22+ years experience). I warrant my own work for 30 days. Hours are: M-F: 6 pm to 11 pm CT S-S: 11 am to 11 pm CT I charge $28/hour for Remote work, $30/hour for In-Home IT support services in Saint Louis, MO, & $38/hour for Business Support Charges are collected securely through Intuit Product! Thank you!

Overview

Hired 6 times

Background checked

1 employee

21 years in business

Payment methods

This pro accepts payments via Cash, Check, Credit card, and PayPal.

Social media

Facebook

Featured Projects

1 photo

Reviews

Customers rated this pro highly for work quality, responsiveness, and professionalism.

Exceptional 5.0

5 reviews

5

100%

4

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Luciana C.

Jan 14, 2021

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Hired on Thumbtack

Marawan or as his friends call him ‘Sir’ was fantastic! He went above and beyond his call of duty. He is very professional and very knowledgeable. He went to the store and picked up the required parts to fix my computer. He came to my house 2x because we ran into some unforeseen incidents. He is very polite and a joy to talk to while the computer is doing computer stuff. This app only lets you pick 3 of 5 options but having Marawan helping you is a 5 star experience 10 out of 10 would pick his brain again Thank you Sir

Details: PC • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Ovian LLC - IT Support - St. Louis, MO (or Remote)'s reply

Wow, thank you so much for your kind review. I guarantee my work for 30 days & so please feel free to reach out. It was great helping you with this issue. Thank you, Marawan

Computer Repair

Kevin W.

Feb 5, 2021

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Hired on Thumbtack

Ovi was amazing! Ran through the whole process with me. Came on the day I requested and was super professional. After doing more than enough work to fix my pc he even ran through and updated some things for better experience. Over all my problem is now fixed thanks to Ovian LLC.

Details: Personal (Home) • Network setup and installation • Computer • My home, venue, etc.

Ovian LLC - IT Support - St. Louis, MO (or Remote)'s reply

Thank you Sir, I truly appreciate this opportunity to help out. Kevin, I do guarantee my work for 30 days, please feel free to reach out to me at any time. Thank you so much for all. Ovian llc

Network Support Services

Dave G.

Dec 4, 2020

I've been using Oriana for several years. Every time I call with a problem, Marawan is there to correct the issue. Quickly and professionally. I don't trust anyone else with my store computers.

Ovian LLC - IT Support - St. Louis, MO (or Remote)'s reply

Thank you Dave, my pleasure to work with you & help w/ the laptops & Desktop issues. Please feel free to reach out @anytime. Thank you, Marawan M.

Ric S.

Jan 29, 2021

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Hired on Thumbtack

Excellent gentleman and knowledgeable.

Details: Personal (Home) • Technology support • Computer • My home, venue, etc.

Network Support Services

James P.

Jan 15, 2021

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Hired on Thumbtack

Great work very knowledgeable

Details: Personal (Home) • Technology support • Computer • My home, venue, etc.

Ovian LLC - IT Support - St. Louis, MO (or Remote)'s reply

Thank you Sir, I truly appreciate this and the opportunity to help out. Please, feel free to reach out again. I guarantee my work for 30 days. Thank you

Network Support Services

Credentials

Background Check

Marawan Mahmoud

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
It doesn't change much & is predictable.
What is your typical process for working with a new customer?
Gathering the contact details, Gathering the issue details & proposing a solution, Then providing a rough estimate for labor & parts.
What education and/or training do you have that relates to your work?
• VMWare Certified Professional 5 – Data Center Virtualization (1/5/15)(VMW-01304405T-0045562) • Microsoft Certified Systems Administrator on Win 2003 Servers (MCSA) (6/2/08) (MCPID477857) • Microsoft Certified Technology Specialist on Win 2008 Server (MCTS) (1/9/12) (MCPID477857) • Microsoft Certified Professional on Win 2012 R2 (2 more exams for MCSA 2012) (MCPID477857) • Microsoft - Administering System Center Configuration Manager and Cloud Services Integration SCCM (12/15/18) (MCPID477857) • Microsoft – Designing and Deploying Microsoft Exchange Server 2016 (12/29/18) (MCPID477857) • Red Hat Certified System Administrator on RHEL Linux 5 (RHCSA) (11/22/10) (100-225-077) • Check Point Certified Security Administrator NGX R65 (CCSA) (12/14/10) (CP0000062596) • CompTIA Security+ Certified (7/7/08) (COMP10044140) • RSA Data Loss Prevention Certified System Engineer 7.x (RSA DLP CSE 7.x) (12/16/10) (RSA0010033) • CompTIA A+ Certified Service Technician (A+) (as of 1/98) (1A9188) • Microsoft Certified Systems Engineer NT 4.0 Track (MCSE) • Cisco Certified Network Associate (CCNA), (CSCO10148209)