FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing structure is designed to be simple, transparent, and straightforward so customers always know exactly what to expect. You can view our full pricing and package options directly on our website. 💵 Clear, Upfront Pricing We offer three main service categories based on the level of help needed: One‑Time Tech Help Perfect for quick issues like printer problems, Wi‑Fi fixes, TV help, or basic computer questions. Starting at $89 More Involved Help Ideal for internet issues, smart‑device setups, virus removal, or projects that require extra time and troubleshooting. Starting at $125 Setup or Repair Visits Best for new computer setups, full system installations, or major repair needs. Starting at $150 🎁 Senior Discounts Exclusive senior discounts are available for all Grandson’s Experience membership plans, making ongoing support more affordable for adults 55+. 📦 Package Options We also offer package pricing for customers who prefer bundled services or ongoing support. These packages provide additional value and predictable costs. 🚫 No Hidden Fees There are no surprise charges. Everything is explained upfront, and you only pay for the service you receive.
- What is your typical process for working with a new customer?
The easiest way to get started is to book directly through Thumbtack. Once you send a request, I’ll follow up promptly to confirm details, answer questions, and help you choose the right service for your needs. Technology simplified. I set it up, I keep it safe, I fix it, and I teach you how to use it — all with patience, clarity, and a focus on making your tech feel easy and stress‑free.
- What education and/or training do you have that relates to your work?
Ongoing self‑directed learning, ensuring we stay current with the latest updates, devices, and best practices. 🛠️ Professional Training We bring training that directly supports the work we do every day: Device setup and troubleshooting across Apple, Windows, Android, and smart‑home ecosystems. Networking and Wi‑Fi optimization, including router setup, mesh systems, and home connectivity improvements. Cybersecurity fundamentals, helping clients stay safe with passwords, scams, and online protection. Patient, step‑by‑step technology education, specializing in helping seniors feel confident and supported. 💛 What Truly Sets Us Apart While technical skill is essential, our most important training comes from: Years of working one‑on‑one with clients, understanding how to explain technology in a clear, friendly, and pressure‑free way. A service philosophy rooted in trust, patience, and family‑level care—the heart of the Grandson’s Tech Service name. Our goal isn’t just to fix devices. It’s to make technology feel easy, approachable, and empowering.