FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing You Can Feel Good About – We offer free estimates, never charge service call fees, and are happy to check for any discounts that may apply to your project.
- What is your typical process for working with a new customer?
Our process is simple, transparent, and designed to put you at ease. We start by listening to your needs and gathering details about the project—either over the phone, through photos, or during a free on-site estimate. Once we understand the scope of work, we provide a clear, upfront quote and explain any options available to you. If you choose to move forward, we schedule the work at a time that’s convenient for you. On the day of service, our licensed technicians arrive on time, complete the job to code, and treat your home with respect—leaving the work area clean. Before we leave, we walk you through the completed work, answer any questions, and make sure you’re completely satisfied.
- What education and/or training do you have that relates to your work?
Our team combines over 25 years of hands-on plumbing experience with ongoing professional training to stay current on industry standards and local codes. We are a licensed, bonded, and insured plumbing company, and our staff includes a Master Certified Plumber to ensure every project meets the highest level of expertise. Each technician has completed extensive apprenticeships and manufacturer-specific product training, covering everything from traditional plumbing systems to modern water filtration and energy-efficient water heaters. We also participate in continuing education courses to keep our skills sharp and ensure we’re using the latest tools, techniques, and safety practices.