FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Roov, we believe in being transparent and upfront about pricing so there are no surprises. Here are a few things to know: - Free Inspections & Estimates – We never charge to come out, inspect your roof, and provide an honest estimate. - Insurance Claims – If your roof has storm damage and is approved through insurance, you’ll only be responsible for paying your deductible—nothing more. - Military Discount – We proudly offer a discount to active duty military, veterans, and their families as a thank-you for their service. - Financing Options – For retail projects or upgrades not covered by insurance, we provide flexible financing to make your roof affordable while protecting your home. Our goal is to make quality roofing accessible without hidden fees or pressure, while giving you options that fit your situation best.
- What is your typical process for working with a new customer?
At Roov, our goal is to make the roofing process as simple and stress-free as possible. When you reach out, we start by offering a free, no-obligation inspection so you know exactly what to expect. If your roof has been impacted by a storm, our team will conduct a thorough inspection to assess any storm-related damages. From there, we help guide you step-by-step through the insurance claim process, making sure you feel confident and supported along the way. If no damage is found we can provide you a free estimate. For customers looking for flexibility, we also offer financing options to ensure your project is affordable without compromising on quality. From your first call to final installation, our team is here to provide expert advice, honest communication, and dependable service.
- What education and/or training do you have that relates to your work?
Not all roofing contractors can offer the full range of GAF warranties—only a select few meet the strict standards required by GAF. As a GAF Master Elite® Certified Contractor, we’re proud to be among the top 2% of roofers nationwide qualified to offer GAF’s highest-level warranties, including the Golden Pledge® and Silver Pledge™ Limited Warranties. This exclusive status means your roof is backed not only by our expert installation but also by GAF’s strongest coverage options, including up to 25 years of workmanship protection and 50 years of non-prorated material coverage. When you choose us, you're getting more than a roof—you're getting peace of mind backed by industry-leading protection.