What is your typical process for working with a new customer?
Establish what they need and what they want, then make suggestions based on that criteria.
What advice would you give a customer looking to hire a provider in your area of work?
Don't compare product if your looking for something that has to be proffesionally installed, instead compare installers and experience.
What questions should customers think through before talking to professionals about their project?
I wish all customers knew that in this proffesion there is no rules, unfortunately some businesses lie and deceive to make sales. When they do this it causes distrust and makes our job more difficult since we don't have business practices like those.