Backyard Spa And Leisure LLC
About this pro
7 years in business
11 hires on Thumbtack
I am the proud owner of a 10 year old hot tub that is a real Rubik’s Cube to do maintenance on. Rik from Back Yard Spa & Leisure has patiently & persistently diagnosed and repaired a number of issues on my hot tub. Unfortunately, it required several visits to take care of the multiple problems, but Rik was more than fair in his pricing and had a great attitude when it would have been easy to gouge me or just throw up his hands and give up. Really appreciate the professional attitude and integrity which has been consistent through all his visits. Will use Backyard exclusively going forward for spa service.Nov 17, 2017Backyardspa A.'s reply
Thank you, we hope you are enjoying your hot tub. We look forward to the future with whatever your needs are.
Right after I contacted you, the contractor stopped and photographed the leaking jet. On June 1, he said he would check his schedule to fit me in. That's the last I heard from him. I' m still waiting.Jun 30, 2016VerifiedBackyardspa A.'s reply
We apologize for the delay but per the previous conversations we did tell you that the Hot tub jets were obsolete and we would try to find something to replace them. We said we would call and schedule a time when we were able to locate the obsolete parts. We are still trying to acquire the proper parts, if that is not the direction you wish to take please let us know.
- What education and/or training do you have that relates to your work?I read all of the trade publications and I am constantly looking into new products and services to see what is best for my customer base. I strive to fit training seminars or classes into my schedule that I think can really benefit my customers.
- What advice would you give a customer looking to hire a provider in your area of work?Check around get pricing. Find out what is included and what isn't. Ask if there is a travel charge outside of a certain area. If you think my pricing is too high please tell me why you think so.
- What questions should customers think through before talking to professionals about their project?That sometimes what a customer is describing is not what they think. We to often get symptoms described to us that aren't the actual symptoms. What we get is something that a friend or family member told them was wrong. Often a spa will stop heating and of course a well meaning freind will tell them the heater is bad, it is more often the case that the filter is dirty or the flow switch is bad. So when we ask a lot of questions before coming out remember it is us trying to do the best job we can for you.