What education and/or training do you have that relates to your work?
I read all of the trade publications and I am constantly looking into new products and services to see what is best for my customer base. I strive to fit training seminars or classes into my schedule that I think can really benefit my customers.
What advice would you give a customer looking to hire a provider in your area of work?
Check around get pricing. Find out what is included and what isn't. Ask if there is a travel charge outside of a certain area. If you think my pricing is too high please tell me why you think so.
What questions should customers think through before talking to professionals about their project?
That sometimes what a customer is describing is not what they think. We to often get symptoms described to us that aren't the actual symptoms. What we get is something that a friend or family member told them was wrong. Often a spa will stop heating and of course a well meaning freind will tell them the heater is bad, it is more often the case that the filter is dirty or the flow switch is bad. So when we ask a lot of questions before coming out remember it is us trying to do the best job we can for you.