FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I charge by the square foot. My pricing is itemized when applicable, so that the home owner can choose to do the items they may want to try to save money. I never ask for a deposit or money upfront. I believe my quality of work guarantees a successful install. I also think you should see what your paying for. Also something might happen between the time you give a deposit and an install which could require a change where a homeowner needs to allocate monies. At the moment I accept Cash/Check only. Shortly I will be accepting CC payments in the future.
- What is your typical process for working with a new customer?
I can give an estimate by phone, but would rather see the project & provide a free on site educated estimate, then return an emailed detailed estimate with itemized list of materials the customer can then use to go where ever and purchase needed items for the project. The estimate will have all the labor pricing attached as well. If the home owner wishes to use my services we can set up a time for install. The on-site measure also allows both parties to meet. I can get a better idea of your individual needs during this meet.
- What education and/or training do you have that relates to your work?
I have 25 plus years experience. I was a card carrying member of the BAC Tile setters Union. I owned a much larger company for 13 years which did more commercial application & carried the Lowes contract with all the stores in the region. I now enjoy the work I am doing now. Showers & splashes are my favorite.