FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Royal Lawns, our pricing structure is designed to be transparent, fair, and competitive. Our base price is determined by several factors, including the size of your lawn, the presence of obstacles like fences and gates, the extent of trimming and edging required, and your location. We understand that every lawn is unique, which is why we take the time to assess these variables before providing you with a quote. Rest assured, our goal is to offer you a price that reflects the quality of service you'll receive. In addition to our competitive base rates, we also offer incentives for referrals. We believe in the power of word-of-mouth recommendations, and we're proud to reward our loyal customers for spreading the word about our services. When it comes to payment, we offer the convenience of multiple options. You can choose to pay by cash, check, or credit card. Please note that while credit card payments are accepted, they do incur a 5% fee to cover processing costs. At Royal Lawns, we're committed to providing exceptional service at a fair price. If you have any questions about our pricing or would like to request a personalized quote, don't hesitate to reach out. We're here to help!
- What is your typical process for working with a new customer?
Our process for working with new customers at Royal Lawns is designed to be seamless and efficient, ensuring that you receive the highest level of service from day one. Here's what you can expect: 1. Discussion of Recurring Schedule: We start by having a conversation about your lawn care needs and preferences. Whether you require weekly, bi-weekly, or monthly service, we'll work with you to determine a schedule that fits your needs. 2. Assignment to a Route: Once we've established your preferred schedule, we'll assign you to a route based on your location. This allows us to optimize our routes for efficiency, ensuring that we can provide timely service to all of our customers. 3. Setting Up Payment Method: We'll assist you in setting up your preferred payment method. Whether you prefer to pay by cash, check, or credit card, we'll make sure that the process is convenient and hassle-free for you. 4. Addressing Questions and Concerns: We understand that every customer is unique, which is why we take the time to address any questions or concerns you may have. Our team is here to provide expert guidance and assistance every step of the way. 5. Noting Comments, Requests, or Concerns: We value your feedback and take note of any comments, requests, or concerns you may have regarding your lawn care service. Your satisfaction is our top priority, and we're committed to ensuring that your lawn receives the care it deserves. At Royal Lawns, we believe in building lasting relationships with our customers based on trust, reliability, and exceptional service. If you're ready to experience the Royal Lawns difference, don't hesitate to get in touch. We look forward to serving you!
- What education and/or training do you have that relates to your work?
At Royal Lawns, we bring a wealth of practical knowledge and hands-on experience to every job we undertake. While we don't have formal education or training in lawn care, our expertise has been cultivated through a combination of mentorship, real-world experience, and dedication to our craft. Throughout our 10 years in business, we've had the privilege of learning from successful mentors who have generously shared their wisdom and expertise with us. Their guidance has been invaluable in shaping our approach to lawn care and helping us refine our skills. In addition to learning from mentors, we've also gained valuable experience by working for other local lawn care companies. This hands-on experience has allowed us to gain insights into different techniques, tools, and best practices in the industry. Ultimately, our commitment to continuous learning and improvement is what sets us apart. We're passionate about what we do, and we're dedicated to staying up-to-date with the latest advancements in lawn care technology and techniques. When you choose Royal Lawns, you can trust that you're getting the benefit of years of experience, knowledge, and dedication to excellence.