ROI R&R LLC

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Overview

Hired 14 times

Serves Wentzville, MO

Background checked

8 employees

26 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Credit card.

Services offered

Repairs needed

Shingles or tiles repairs or replacements

Flashing repairs or replacements

Soffit or fascia repairs or replacements

I can work with customers who need entire portions of their roof repaired

Building height

Single-level

Two-story

Current roof material

Asphalt shingles

Rubber

Reviews

Customers rated this pro highly for work quality, professionalism, and responsiveness.

Good 4.3

8 reviews

5

75%

4

0%

3

13%

2

0%

1

12%

Read reviews that mention:

Stefanie P.

Feb 25, 2026

•

Hired on Thumbtack

If I could give negative stars, I would! DO NOT USE THIS GUY!! I paid $375.00 for this guy to clean the squirrel's nests out of my soffits and replace a small piece of soffit on the corner of my house. The job appeared to be completed only about 1 month later the piece of soffit he replaced blew out on a windy day. This displays the lack of quality in his work. He said, "You are covered under your warranty with any issues". He took SIX weeks to come back and fix this. In the meantime, the squirrels were hard at work rebuilding a village in my soffits. I asked him before he left to confirm there were no nests left. He said there were not. WRONG! Within 2 days, the soffit is out again. There was a squirrel in there. I don't think he even checked because he was only up there for about 10 minutes. I was glad I was home this time, so I have a firsthand account of what did/didn't get done! Long story short, he has my $375.00 and now says I should call a pest control company. None of this would have been an issue if the job had been done right the first time and if the repair had been made in a timely manner. Now I have to pay someone else to do a job I have already paid him to complete. If you work hard for your money like I do, spend it elsewhere.

Details: Soffit or fascia needs to be repaired or replaced • Two-story building • 0 - 10 years old • Asphalt shingles • No, the project is not covered by an insurance claim • Residential

ROI R&R LLC's reply

Its quite evident what happened here and this is not my fault at all. Her problems are being caused by squirrels, not disservice on my part. I am a siding repair service not an extermination service. All the homeowners I have done this type of repair for have called the exterminator first. Its quite evident by Stefanie's own admission in her review that the squirrels keep coming back and damaging her home. She also fails to admit in her review that I was delayed in returning to assess the situation because it was freezing cold and there was 14 inches of snow on the ground. I told her that I would crack the material if it was freezing outside and it was not safe with snow on the ground. I kept in contact with her the whole time. She went as far to have a mediator on thumbtack assess this situation and the mediator sided with me and I hope whoever reads this review has enough common sense to side with me as well. I truly think this person is confused and I hope she understands now without further mediation or explanation. Even though it is not covered under warranty and I have already came out and fixed her soffit that the squirrels keep knocking down twice and I did remove the nest debris as part of the standard repair; I did offer to fix her siding yet again only after she has an exterminator come out. And as a result she threatened me with this review.

Roof Repair or Maintenance

John K.

Mar 14, 2024

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Hired on Thumbtack

Details: Minor, cosmetic damage only • Vinyl • Home

Siding Repair

Anita S.

Mar 7, 2024

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Hired on Thumbtack

Justin was very good at fixing our broken siding. The job was done very clean and I cannot even see if it was broken before . He was quick at responding and did the job the same day he was contacted.

Details: Minor, cosmetic damage only • Vinyl • Home

Siding Repair

Omar A.

Mar 18, 2024

•

Hired on Thumbtack

Did great work and I'm very satisfied. Well definitely use them again.

Details: Minor, cosmetic damage only • Vinyl • Home

Siding Repair

Deanna W.

Mar 4, 2024

Justin came over and looked no charges gave me a a quote and had it done within days per my schedule I didn’t even have to be here

Credentials

Background Check

Justin Gardner