K&B PAINTING LLC

The clients chose to cancel their project the day before the materials were scheduled to arrive. Because they requested a specialty product, they spoke with Sherwin-Williams directly to place the order and were fully aware of the lead time required. Despite knowing this timeline, they still cancelled the day before production was set to begin. ​Per our contract, cancellation at this stage does not entitle the client to a refund, as resources and schedule blocks were already allocated. Furthermore, the timeline experienced a six-week delay due to other independent contractors remodeling the kitchen, not our company. ​We were completely ready, willing, and able to perform the contracted work. In an effort to resolve the matter fairly, when the client paid for the specialty paint directly at the store, we offered a partial refund. The client declined this offer and stated they would pursue legal action instead. Because they chose to turn this into a legal matter, we have referred the issue to our legal counsel. We always strive to work with our clients, but we must also enforce our standard contract policies." ​Key Corrections Made: ​Spelling: Fixed "sherm Williams" to Sherwin-Williams, "consolation" to cancellation, and "there" to they. ​Professionalism: Changed informal phrasing like "add it on the therapy," "long story short its his fault," and "you in court" to professional, objective business language. ​Contract Clarity: Emphasized that your company remained "ready, willing, and able" to fulfill the contract, reinforcing your position clearly.

It is unprofessional for you to allow this on your site.This customer, in particular did not even pay their down payment.They gave me $20 deposit, which was only a partial payment of the $250.He was charged for a down payment. He Did not complete the down payment because he did not have the money and could not get approved for financing. I told him it was okay.I would not sue him even though he signed the contract and did not pay. I held his spot for no reason. And when he requested the $20 back, I of course, said no. But the Way his review reads is false.He is not my customer , he never was. And if you allow people to slander my name like this , I will remove myself from your site. It is not enough that you charge me for these types of leads.But you also allow people to say whatever they want about me , even if they are not my customer. This is not okay.